Next Best Action Designer - Pega CDH Expert (6m Contract)

Hastha Solutions; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Hastha Solutions seeks an NBA Designer on a 6-month contract in Sydney to design and execute Next Best Action strategies using Pega CDH. You will work with CLM squads to translate business goals into technical NBA configurations, rules, and policies.

The role requires hands-on Pega CDH expertise (v8.23+), strong SQL skills, and an ability to lead testing and optimization with NBA Analysts and stakeholders in a fast-paced environment.

Qualifications

• Extensive hands-on experience with Pega CDH (v8.23 or newer).
• Strong SQL skills and relational DB understanding (Teradata a plus).
• Experience designing NBA strategies and testing in Pega CDH NBAD.
• Excellent communication and cross-team collaboration abilities.
• Knowledge of testing methodologies for Next Best Action experiences.

Responsibilities

• Work in a CLM squad to design NBA activities in Pega CDH.
• Create actions, treatments and group-level engagement policies.
• Configure arbitration rules and taxonomy for NBA strategies.
• Lead A/B and multivariate testing in Pega CDH.
• Collaborate with NBA Analysts and stakeholders on requirements.
• Support testing, QA and simulations to improve NBA performance.
• Act as an expert on Pega CDH within CLM and Martech & Decisioning teams.
• Foster collaboration and continuous improvement.

Skills

Pega CDH

SQL

Analytical thinking

Problem solving

Communication

Collaboration

A/B testing

Testing methodologies

Education

Bachelor degree in Business/Marketing/IT/Maths/Information Systems or Finance

Tools

Pega CDH

Pega 1:1 Ops Manager

Teradata

Job description

Hastha Solutions seeks an NBA Designer on a 6-month contract in Sydney to design and execute Next Best Action strategies using Pega CDH. You will work with CLM squads to translate business goals into technical NBA configurations, rules, and policies.

The role requires hands-on Pega CDH expertise (v8.23+), strong SQL skills, and an ability to lead testing and optimization with NBA Analysts and stakeholders in a fast-paced environment.