Developer - Pega

Showtime Consulting Pty Ltd; Sydney; Hybrid; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Referral program $500 voucher

Job summary

Showtime Consulting Pty Ltd in Sydney is seeking an experienced Pega CDH Consultant to design and deliver customer engagement, decisioning and outbound campaign solutions. You will partner with marketing, business users and technical stakeholders to translate requirements into concrete decisioning designs and multi-channel campaigns.

Join a team delivering security-focused cloud and digital solutions for national infrastructure and enterprise clients, working hands-on with Pega CDH to optimise

Qualifications

• Hands-on experience with Pega CDH in a customer engagement context.
• Experience configuring outbound campaigns and segmentation.
• Ability to design multi-channel customer journeys.
• Experience translating marketing requirements into decisioning designs.
• Strong analytical and problem-solving capabilities.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Configure and manage outbound campaigns using Pega CDH.
• Develop audience segmentation strategies and customer targeting rules.
• Design customer journeys and cross-channel marketing programmes.
• Support campaign execution across web, email, SMS, mobile and contact centre channels.
• Monitor campaign effectiveness and identify optimisation opportunities.
• Gather and analyse marketing and customer engagement requirements.
• Facilitate workshops with business users and marketing teams.
• Translate business requirements and objectives into decisioning frameworks and campaign designs.
• Work with stakeholders to define effective customer engagement and personalisation approaches.
• Recommend best practices across campaign management, customer decisioning and personalisation.
• Collaborate with business and technical teams to ensure solutions align with customer engagement requirements.

Skills

Pega CDH

Campaign configuration

Audience segmentation

Customer journeys

Cross-channel marketing

Campaign management

Stakeholder engagement

Analytical skills

Requirement gathering

Workshop facilitation

Job description

Are you ready to be a part of a team that's redefining ultra-secure cloud solutions?

Join a team that’s shaping the future of cloud and cybersecurity.

At Showtime Consulting, we don’t just build ultra-secure cloud solutions—we enable organisations to thrive in the most challenging high-threat environments. If you’re truly passionate about innovation, security, and making a real impact, you’re in the right place.

We deliver security where it matters most—protecting national infrastructure, defence, and mission-critical operations. Our solutions are trusted by leading organisations, and our team is at the forefront of innovation in ultra-secure cloud and cross-domain security.

Our people are specialists in secure cloud, defence technology, and insider risk mitigation. We thrive in high-stakes environments, where cybersecurity isn’t just a requirement—it’s mission-critical. If you’re ready to contribute to industry-leading projects and grow in a company that values trust, innovation, and resilience, explore our open roles today.

Open Roles

We Are Always Looking For Talented Individuals.
Explore Our Current Opportunities And Find A Role That Matches Your Expertise.

Sydney

Company Description
Showtime Consulting is a leading provider of Shielded Cloud and Digital Solutions across Australia and New Zealand. We specialise in delivering secure, enterprise-scale technology solutions across cloud, infrastructure, cybersecurity, business applications, and digital transformation programs.
We partner with government and enterprise organisations to build high-performing technology teams that deliver scalable, efficient, and future-ready business solutions.
The Role
We are seeking an experienced Pega CDH Consultant to support the design and delivery of customer engagement, decisioning and outbound campaign solutions.
This role is ideal for a hands-on professional with strong Pega Customer Decision Hub (CDH) experience across campaign configuration, audience segmentation, customer targeting and cross-channel customer journeys.
You will work closely with business users, marketing teams and technical stakeholders to gather requirements, translate business objectives into effective decisioning and campaign designs, and support the delivery of personalised customer experiences across multiple channels.
Key Responsibilities

• Configure and manage outbound campaigns using Pega CDH.
• Develop audience segmentation strategies and customer targeting rules.
• Design customer journeys and cross-channel marketing programmes.
• Support campaign execution across web, email, SMS, mobile and contact centre channels.
• Monitor campaign effectiveness and identify optimisation opportunities.
• Gather and analyse marketing and customer engagement requirements.
• Facilitate workshops with business users and marketing teams.
• Translate business requirements and objectives into decisioning frameworks and campaign designs.
• Work with stakeholders to define effective customer engagement and personalisation approaches.
• Recommend best practices across campaign management, customer decisioning and personalisation.
• Collaborate with business and technical teams to ensure solutions align with customer engagement requirements.

What You'll Need

• Strong hands-on experience with Pega Customer Decision Hub (CDH).
• Experience configuring and managing outbound campaigns.
• Strong understanding of audience segmentation and customer targeting.
• Experience designing customer journeys and cross-channel marketing campaigns.
• Experience supporting campaigns across digital and assisted channels.
• Strong understanding of customer decisioning and personalisation concepts.
• Experience gathering and translating marketing and customer engagement requirements.
• Ability to translate business objectives into practical campaign and decisioning designs.
• Experience facilitating workshops with business users and marketing stakeholders.
• Strong analytical and problem-solving capabilities.
• Excellent communication and stakeholder engagement skills.

Preferred Skills

• Experience delivering complex customer engagement programmes using Pega CDH.
• Broad understanding of cross-channel marketing and customer engagement.
• Experience working across web, email, SMS, mobile and contact centre channels.
• Experience optimising campaigns based on effectiveness and customer outcomes.
• Strong understanding of customer segmentation and personalised engagement strategies.
• Experience operating within large-scale enterprise environments.

We Are Always Looking For Top Talent In Cybersecurity, Cloud, And Defence Tech.

Build solutions that protect defence, national security, and enterprise clients.

At Showtime Consulting, We Hire And Develop The Best Minds In Cybersecurity.

Our Values Shape Everything We Do

Security

Essential for protecting sensitive information and ensuring the company's technology cannot be compromised.

Critical for building trust with stakeholders and maintaining ethical standards in all operations, especially in such sensitive sectors.

Necessary for staying ahead of technological advancements and threats, ensuring solutions are cutting-edge and effective.

Demonstrates dedication to the mission, the safety and security of clients’ data, and the success of their operations.

Important for providing reliable and consistent service, which is crucial for defense and intelligence operations that depend on continuity and dependability.

Fuels the drive to excel, innovate, and overcome challenges. It's the emotional investment in the mission and the work, which can inspire teams and lead to exceptional outcomes.

Know someone looking for their next career move? At Showtime Consulting , we’re always on the lookout for top talent. If you refer a friend or colleague who successfully secures a role with us, we’ll reward you with a $500 voucher as a thank-you.

How It Works:

• Submit a Referral – Fill out our quick referral form with your details and your friend’s contact information.
• We Connect – Our recruitment team will reach out to them to discuss suitable opportunities.
• They Get Hired – If your referral successfully lands a role through Showtime Consulting, you get rewarded!

Secure Your Cloud, Empower Your Mission with S.H.I.E.L.D

The power of ultra-secure cloud solutions tailored to your unique needs. Experience unmatched security, efficiency, and agility with Showtime Consulting's S.H.I.E.L.D framework.

Pioneers of SHIELDEDCloud Solutions
Protecting Operations in Hostile and Sensitive Environments