Peer Wellbeing Worker - Warmline

Wellways Australia Limited; Rockhampton Regional; On-site; AUD 38,000 - 47,000; Part time

Benefits offered by this job

Salary packaging up to $15,899

Meal and Entertainment allowance up to

17.5% leave loading

Paid parental leave after 12 months

Employee Assistance Program

Diversity and peer connection

Job summary

Wellways Australia Limited is seeking a Suicide Prevention Peer Worker – Lived Experience Warmline. The role centers on phone-based support, leveraging your lived experience to offer empathy, hope, and understanding to individuals in distress.

This part-time position (22.8 hours/week) is office-based and can be in Gympie or Rockhampton, with a focus on validating participants, building rapport, and safety planning in collaboration with the team.

Qualifications

• Demonstrated empathy and ability to connect with others respectfully.
• Strong listening and communication skills for supportive conversations.
• Commitment to recovery-oriented, peer-led approaches.

Responsibilities

• Respond to initial calls with compassionate, peer-based conversations.
• Provide non-judgmental support to validate and empower participants.
• Help participants develop personalized coping strategies and safety plans.
• Explore distress and promote wellbeing through shared experience.
• Coordinate with Suicide Prevention Team Leader to ensure appropriate matching.

Skills

Empathy

Active listening

Non-judgmental communication

Education

Certificate IV in Mental Health

Job description

Suicide Prevention Peer Worker – Lived Experience Warmline (Part-Time, 22.8 hours/week)

Turn your lived experience into hope for others, join our team and make a real impact

Use your lived experience to provide meaningful connection and support

Make a real impact in a purpose-driven, peer-led suicide prevention service

About Suicide Prevention Warmline

The Warmline is a free, peer-led phone support service for people experiencing distress, suicidal thoughts, suicide attempts or bereavement. It offers emotional support and genuine connection from someone who gets it, someone who's been there. Warmline provides a safe space where people can speak with a trained peer worker who uses their own lived experience to offer empathy, hope and understanding. Whether a person is in distress, grieving or navigating life with suicidality, Warmline meets them where they are. Support is available seven days a week, including evenings and weekends, with the option of one-off or ongoing scheduled calls.

About the Role

You will provide compassionate, phone-based support to people seeking connection and understanding. Your own recovery journey and lived experience will be at the heart of the work by offering participants a space where they feel validated, safe, heard and respected.

Key responsibilities:

• Responding to initial call and conducting scheduled support calls
• Holding non-judgmental, peer-based conversations that support to validate and empower participants
• Supporting participants to develop personalised coping strategies and safety plans
• Exploring distress, identifying strengths, and promoting wellbeing through shared experience
• Working closely with the Suicide Prevention Team Leader to ensure participants are matched and supported appropriately

Shift Details

• Part-time position (22.8 hours/week)
• Monday: 12pm - 6.48pm
• Tuesday: 11am - 6pm
• Wednesday: 2pm - 8pm
• Saturday: 12.30pm - 5.30pm
• This is an office-based role and can be in Gympie or Rockhampton.

About you

You are someone with the ability to connect deeply and authentically through your shared experience. You believe in the power of hope and recovery and you want to help others find their way through difficult times.

You’ll bring:

• Lived experience of suicidality or suicide bereavement and a personal recovery journey
• A compassionate, non-judgmental approach and strong communication skills
• Confidence in building rapport and holding meaningful conversations
• A willingness to support others in safety planning and navigating support pathways

Requirements:

• The right to work in Australia
• Current Driver's Licence and ability to travel if required
• NDIS Worker Orientation Module Certificate - Free online course
• National Police Records Check
• NDIS Worker Screening Check
• Working with Children Check (Blue Card in QLD)

Desirable:

• Certificate IV in Mental Health, Mental Health Peer Work, or equivalent experience in community or mental health services

What We Offer

A purpose driven culture where people can thrive, everyone is respected, and differences are valued

An equitable, diverse, and socially inclusive work environment

Salary and Benefits

• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program
• A workplace that values diversity, lived experience, and peer connection

Safety and Inclusion

We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

We are committed to the safeguarding of children and vulnerable people.

Recruitment Process

All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

We kindly request that recruitment agencies do not contact us.

Contact

Please contact Nicola Griggs via email at [e-mail]

Application Deadline

Applications Close 20/09/2026