Peer Wellbeing Worker - Warmline

wellways; Rockhampton Regional; On-site; AUD 30,000 - 38,000; Part time

Benefits offered by this job

Salary packaging up to $15,899

Meal and Entertainment allowance

Leave loading 17.5%

Paid parental leave

Employee Assistance Program

Diversity and peer connection

Job summary

Wellways Australia Limited is seeking a part-time Suicide Prevention Peer Worker (Lived Experience) to provide compassionate phone-based support through Warmline. The role centers on your own recovery journey to offer empathy, safety, and connection to participants.

You will respond to calls, hold peer conversations, and help participants develop coping strategies while working with the team to ensure safe, appropriate support. Office-based in Gympie or Rockhampton.

Qualifications

• Experience supporting people in distress or bereavement.
• Training or experience in peer-based or lived experience roles.
• Ability to travel if required.

Responsibilities

• Respond to initial contact and conduct scheduled support calls.
• Held non-judgmental peer conversations to validate and empower participants.
• Support development of personalised coping strategies and safety plans.
• Explore distress, identify strengths, and promote wellbeing through shared experience.
• Collaborate with Suicide Prevention Team Leader to ensure proper matching and support.

Skills

Lived experience

Active listening

Non-judgmental approach

Strong communication

Rapport building

Education

NDIS Worker Orientation Module Certificate

Police check

NDIS Worker Screening Check

Working with Children Check (Blue Card)

Driver's Licence

Job description

Suicide Prevention Peer Worker - Lived Experience

Warmline (Part-Time, 22.8 hours/week)

Turn your lived experience into hope for others, join our team and make a real impact

Use your lived experience to provide meaningful connection and support

Make a real impact in a purpose-driven, peer-led suicide prevention service

About Suicide Prevention Warmline

The Warmline is a free, peer-led phone support service for people experiencing distress, suicidal thoughts, suicide attempts or bereavement. It offers emotional support and genuine connection from someone who gets it , someone who's been there.

Warmline provides a safe space where people can speak with a trained peer worker who uses their own lived experience to offer empathy, hope and understanding.

Whether a person is in distress, grieving or navigating life with suicidality, Warmline meets them where they are. Support is available seven days a week, including evenings and weekends, with the option of one-off or ongoing scheduled calls.

About the Role

You will provide compassionate, phone-based support to people seeking connection and understanding. Your own recovery journey and lived experience will be at the heart of the work by offering participants a space where they feel validated, safe, heard and respected.

Key responsibilities:

• Responding to initial call and conducting scheduled support calls
• Holding non-judgmental, peer-based conversations that support to validate and empower participants
• Supporting participants to develop personalised coping strategies and safety plans
• Exploring distress, identifying strengths, and promoting wellbeing through shared experience
• Working closely with the Suicide Prevention Team Leader to ensure participants are matched and supported appropriately

Shift Details

This is a part-time position (22.8 hours/week) , with the following hours:

• Monday: 12pm - 6.48pm
• Tuesday: 11am - 6pm
• Wednesday: 2pm - 8pm
• Saturday: 12.30pm - 5.30pm

This is an office-based role and can be in Gympie or Rockhampton.

About you

You are someone with the ability to connect deeply and authentically through your shared experience. You believe in the power of hope and recovery and you want to help others find their way through difficult times.

You'll bring:

• Lived experience of suicidality or suicide bereavement and a personal recovery journey
• A compassionate, non-judgmental approach and strong communication skills
• Confidence in building rapport and holding meaningful conversations
• A willingness to support others in safety planning and navigating support pathways

Requirements:

• The right to work in Australia
• Current Driver's Licence and ability to travel if required
• NDIS Worker Orientation Module Certificate - Free online course
• National Police Records Check
• NDIS Worker Screening Check
• Working with Children Check (Blue Card in QLD)
• Desirable - Certificate IV in Mental Health, Mental Health Peer Work, or equivalent experience in community or mental health services

What We Offer You

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program
• A workplace that values diversity, lived experience, and peer connection

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment

Job Description Summary

Part time peer role with Warmline - a free, peer-led phone support service for people experiencing distress, suicidal thoughts, suicide attempts or bereavement.

Culture

We're passionate about our work , which is enjoyable, challenging and rewarding . All of our teams work to ensure everyone can imagine and achieve their hopes and potential. W e know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.