Support Coordinator - Aftercare

Wellways Australia Limited; Mackay Regional; On-site; AUD 92,000 - 100,000; Full time

Benefits offered by this job

Salary packaging benefits

Leave loading

Meal and Entertainment allowance

Paid parental leave

Employee Assistance Program

Job summary

Wellways Australia Limited is recruiting for a full-time Support Coordinator in Mackay, Queensland. The role focuses on intake and assessment after suicide attempts, delivering practical non-clinical care for the first three months, creating safety plans, and ensuring ongoing connection to essential services for individuals and families.

Responsibilities include engaging with diverse communities, coordinating supports, and traveling as needed.

Qualifications

• Strong written and verbal communication skills.
• Experience in mental health or community services.
• Ability to work with diverse backgrounds.

Responsibilities

• Support individuals in intake and assessment after suicide attempts.
• Deliver non-clinical care and practical assistance to consumers and families for three months post-incident.
• Develop safety and support plans and connect participants with essential services.

Skills

Communication skills

Experience in mental health/community

Diversity & inclusion awareness

Education

Certificate IV qualification

Police Records Check

Driver’s License

Blue Card – Working with Children Check

NDIS Worker Screening Check

NDIS Workers Orientation Module – Quality Safety and You

Job description

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with lived experience of mental health and disability and people who identify at LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

Full time ongoing role in Mackay, Queensland SCHADS Level 4 ($46.70 per hour) + Leave loading + Salary packaging benefits

Support individuals on their recovery journey following a suicide attempt

If you're passionate about engaging with the community and building connections with those impacted by suicide, this role is ideal for you!

The Program

The Aftercare service offers non-clinical support, focusing on providing practical psychosocial assistance to individuals experiencing a suicidal crisis or those who have attempted suicide. The aim is to prevent suicide by offering care and practical support that fosters safety and aids in recovery.

About your new role

As a Support Coordinator, you'll play a key part in intake and assessment processes, supporting individuals referred to Wellways. Your role will involve delivering non-clinical care and personalized practical assistance to consumers and their families for the first three months following a suicide attempt. In this vital position, you will help Aftercare participants develop safety and support plans and provide guidance to ensure they remain connected to crucial services during this critical period. Leveraging your expertise, you'll engage with vulnerable groups out in the community and enhancing social connections.

To succeed in this role,

• Have relevant qualifications or commensurate experience in working in the mental health or community services sector, generally a minimum of Certificate IV qualification
• Experience in working with people bereaved through suicide or experience in dealing with severe personal trauma
• Strong written and verbal communication skills, with the ability to work with diverse backgrounds
• Police Records Check
• Driver's License with willingness to travel
• Blue Card – Working with Children Check
• NDIS Worker Screening Check
• NDIS Workers Orientation Module – Quality Safety and You – free online course

What we can offer you

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, please contact Rona Graffunder via email at [e-mail]

Candidates may be interviewed and selected prior to the closing date

Applications Close 04/10/2026

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential.

We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels.

We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

Wellways is a leading not-for-profit mental health and disability support organisation operating in Queensland, New South Wales, the Australian Capital Territory, Victoria and Tasmania. Our services span mental health, disability and community care and reach more than 7000 people each year. Our 2000 staff work to create an inclusive community where everyone can imagine and achieve their hopes and potential.

We connect people, strengthen families and transform communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing.

Our Practice Principles guide how we work and interact with participants and partners, with our colleagues and within our communities. To see our Practice Principles poster visit https://media.wellways.org/inline-files/ww383_Practice_Principles.pdf

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment