Peer Wellbeing Worker - Warmline

Wellways; Gympie Regional; On-site; AUD 30,000 - 42,000; Part time

Benefits offered by this job

Salary packaging up to $15,899

Meal and Entertainment allowance up to

17.5% leave loading on annual leave

Paid parental leave after 12 months

Employee Assistance Program

Job summary

Wellways Australia Limited is seeking a Suicide Prevention Peer Worker - Lived Experience Warmline to provide empathetic, phone-based support to people in distress. The role centers on your own recovery journey, offering a validating space where clients feel heard and respected.

This is a part-time, office-based position working from Gympie or Rockhampton. You will respond to calls, support safety planning, and collaborate with the Suicide Prevention Team Leader to ensure appropriate matching

Qualifications

• NDIS Worker Orientation Module Certificate required (free online)
• National Police Records Check required
• NDIS Worker Screening Check and Working with Children Check (Blue Card in QLD)
• Right to work in Australia

Responsibilities

• Respond to initial call and conduct scheduled support calls
• Hold non-judgmental, peer-based conversations to validate and empower participants
• Support participants to develop personalised coping strategies and safety plans
• Explore distress, identify strengths, and promote wellbeing through shared experience
• Collaborate with Suicide Prevention Team Leader to ensure participants are matched and supported appropriately

Skills

Lived experience

Compassionate communication

Rapport building

Education

NDIS Worker Orientation Module Certificate

Certificate IV in Mental Health, Mental Health Peer Work

Job description

Suicide Prevention Peer Worker - Lived Experience Warmline (Part-Time, 22.8 hours/week)

• Turn your lived experience into hope for others, join our team and make a real impact
• Use your lived experience to provide meaningful connection and support
• Make a real impact in a purpose-driven, peer-led suicide prevention service

About Suicide Prevention Warmline

The Warmline is a free, peer-led phone support service for people experiencing distress, suicidal thoughts, suicide attempts or bereavement. It offers emotional support and genuine connection from someone who gets it, someone who's been there.

Warmline provides a safe space where people can speak with a trained peer worker who uses their own lived experience to offer empathy, hope and understanding.

Whether a person is in distress, grieving or navigating life with suicidality, Warmline meets them where they are. Support is available seven days a week, including evenings and weekends, with the option of one-off or ongoing scheduled calls.

About the Role

You will provide compassionate, phone-based support to people seeking connection and understanding. Your own recovery journey and lived experience will be at the heart of the work by offering participants a space where they feel validated, safe, heard and respected.

Key responsibilities:

• Responding to initial call and conducting scheduled support calls
• Holding non-judgmental, peer-based conversations that support to validate and empower participants
• Supporting participants to develop personalised coping strategies and safety plans
• Exploring distress, identifying strengths, and promoting wellbeing through shared experience
• Working closely with the Suicide Prevention Team Leader to ensure participants are matched and supported appropriately

This is a part-time position (22.8 hours/week), with the following hours:

• Monday: 12pm - 6.48pm
• Tuesday: 11am - 6pm
• Saturday: 12.30pm - 5.30pm

This is an office-based role

and can be in Gympie or Rockhampton.

About you

You are someone with the ability to connect deeply and authentically through your shared experience. You believe in the power of hope and recovery and you want to help others find their way through difficult times.

You'll bring:

• Lived experience of suicidality or suicide bereavement and a personal recovery journey
• A compassionate, non-judgmental approach and strong communication skills
• Confidence in building rapport and holding meaningful conversations
• A willingness to support others in safety planning and navigating support pathways

Requirements:

• The right to work in Australia
• Current Driver's Licence and ability to travel if required
• NDIS Worker Orientation Module Certificate - Free online course
• National Police Records Check
• NDIS Worker Screening Check and Working with Children Check (Blue Card in QLD)
• Desirable - Certificate IV in Mental Health, Mental Health Peer Work, or equivalent experience in community or mental health services

What We Offer You

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program
• A workplace that values diversity, lived experience, and peer connection

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.