Support Coordinator - Aftercare

Wellways Australia; Mackay Regional; On-site; AUD 92,000 - 100,000; Full time

Benefits offered by this job

Salary packaging up to $15,899

Meal and Entertainment allowance via F

Leave loading 17.5%

Paid parental leave

Employee Assistance Program

Job summary

Wellways is seeking a dedicated Support Coordinator for the Aftercare service in Mackay, Queensland. This full-time role supports individuals on their recovery journey following a suicide attempt and helps connect families to essential services during the initial months.

You will manage intake and assessment processes, deliver non-clinical care and personalized practical assistance, and help participants develop safety and support plans while maintaining connections to essential community

Qualifications

• Relevant qualifications or commensurate experience in mental health or community services, generally a minimum of Certificate IV.
• Experience working with people bereaved through suicide or with trauma.
• Strong written and verbal communication skills across diverse backgrounds.
• Police Records Check is required.
• Driver's license and willingness to travel.
• Blue Card – Working with Children Check.
• NDIS Worker Screening Check is required.
• NDIS Workers Orientation Module – Quality Safety and You – online course.

Responsibilities

• Lead intake and assessment processes for referrals to Wellways.
• Deliver non-clinical care and practical assistance to consumers and families.
• Help Aftercare participants develop safety and support plans and maintain service connections.

Skills

Certificate IV

Bereavement experience

Communication skills

Police check

Driver's license

Blue Card

NDIS checks

NDIS Orientation Module

Education

Certificate IV qualification

Job description

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with lived experience of mental health and disability and people who identify at LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

• Full time ongoing role in Mackay, Queensland
• SCHADS Level 4 ($46.70 per hour) + Leave loading + Salary packaging benefits
• Support individuals on their recovery journey following a suicide attempt

If you're passionate about engaging with the community and building connections with those impacted by suicide, this role is ideal for you!

The Program

The Aftercare service offers non-clinical support, focusing on providing practical psychosocial assistance to individuals experiencing a suicidal crisis or those who have attempted suicide. The aim is to prevent suicide by offering care and practical support that fosters safety and aids in recovery.

About Your New Role

As a Support Coordinator, you'll play a key part in intake and assessment processes, supporting individuals referred to Wellways. Your role will involve delivering non-clinical care and personalized practical assistance to consumers and their families for the first three months following a suicide attempt.

In this vital position, you will help Aftercare participants develop safety and support plans and provide guidance to ensure they remain connected to crucial services during this critical period.

Leveraging your expertise, you'll engage with vulnerable groups out in the community and enhancing social connections.

To succeed in this role

• Have relevant qualifications or commensurate experience in working in the mental health or community services sector, generally a minimum of Certificate IV qualification
• Experience in working with people bereaved through suicide or experience in dealing with severe personal trauma
• Strong written and verbal communication skills, with the ability to work with diverse backgrounds
• Police Records Check
• Driver's License with willingness to travel
• Blue Card – Working with Children Check
• NDIS Worker Screening Check
• NDIS Workers Orientation Module – Quality Safety and You – free online course

What We Can Offer You

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loadingevery time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

Job Description Summary

If you're passionate about engaging with the community and building connections with those impacted by suicide, this role is ideal for you!

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

Applications Close

04/10/2026