Payroll Operations Specialist

NSW Connect; Orange City Council; Hybrid; AUD 87,000 - 95,000; Full time

Job summary

The Department of Customer Service is seeking a Payroll Support Officer for Payroll Production and Transformation. This full-time, ongoing role offers hybrid work across Parramatta, Orange, and Goulburn with in-office requirements 2-3 days per week.

Responsibilities include processing payroll transactions, interpreting awards and policies, addressing payroll enquiries, and contributing to process improvements while ensuring accuracy and compliance.

Qualifications

• Experience in payroll processing within a medium to large organisational environment.
• Ability to interpret awards, employment conditions, legislation and policies.
• Strong attention to detail and commitment to accuracy.

Responsibilities

• Process payroll transactions accurately and on time in line with awards, legislation, policies and audit requirements.
• Interpret employment conditions, awards, legislation and policies to resolve payroll matters or elevate complex issues.
• Respond to payroll enquiries and service requests, delivering a positive customer experience.
• Participate in quality assurance activities to improve payroll accuracy and service outcomes.
• Support process improvement initiatives and contribute to new ways of working.
• Identify and report risks to support compliance and service excellence.
• Collaborate with colleagues and stakeholders to achieve team and organisational objectives.

Skills

Payroll processing

Award interpretation

Customer service

Attention to detail

Organisational skills

Problem solving

Communication skills

Process improvement

Tools

Payroll software

ERP systems

Records management systems

Job description

The Department of Customer Service is seeking a Payroll Support Officer for Payroll Production and Transformation. This full-time, ongoing role offers hybrid work across Parramatta, Orange, and Goulburn with in-office requirements 2-3 days per week.

Responsibilities include processing payroll transactions, interpreting awards and policies, addressing payroll enquiries, and contributing to process improvements while ensuring accuracy and compliance.