Hybrid Payroll Specialist — Processing & Transformation

NSW Government; Bathurst; Hybrid; AUD 87,000 - 95,000; Full time

Job summary

NSW Government in Bathurst and Central West NSW seeks a Payroll Support Officer to manage payroll production and transformation. Hybrid work with in-office 2-3 days per week, located in Parramatta, Orange, and Goulburn. Salary from AU$87,199 to AU$95,482 plus superannuation and leave loading.

Applications close 22 September 2026 at 10:00am. Join Department of Customer Service’s Government Shared Services to streamline payroll processes, ensure accuracy, and deliver excellent customer service

Qualifications

• Experience in payroll processing within a medium to large organisational environment.
• Knowledge of payroll transactions.
• Ability to interpret awards, employment conditions, legislation and policies.
• Strong attention to detail and commitment to accuracy.
• Excellent customer service and communication skills, with the ability to explain payroll matters clearly and professionally.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Confidence using payroll, ERP and records management systems.
• A proactive approach to problem-solving and continuous improvement.

Responsibilities

• Process payroll transactions accurately and on time in line with awards, legislation, policies and audit requirements.
• Interpret employment conditions, awards, legislation and policies to resolve payroll matters or escal per complex issues.
• Respond to payroll enquiries and service requests, delivering a positive customer experience.
• Participate in quality assurance activities to improve payroll accuracy and service outcomes.
• Support process improvement initiatives and contribute to new ways of working.
• Identify and report risks to support compliance and service excellence.
• Collaborate with colleagues and stakeholders to achieve team and organisational objectives.

Skills

Payroll processing

Awards interpretation

Customer service

ERP systems

Attention to detail

Organisational skills

Tools

Payroll software

ERP systems

Job description

NSW Government in Bathurst and Central West NSW seeks a Payroll Support Officer to manage payroll production and transformation. Hybrid work with in-office 2-3 days per week, located in Parramatta, Orange, and Goulburn. Salary from AU$87,199 to AU$95,482 plus superannuation and leave loading.

Applications close 22 September 2026 at 10:00am. Join Department of Customer Service’s Government Shared Services to streamline payroll processes, ensure accuracy, and deliver excellent customer service