Payroll Support Officer

NSW Department of Customer Service; Goulburn; Hybrid; AUD 87,000 - 95,000; Full time

Job summary

NSW Department of Customer Service is seeking a Payroll Support Officer to contribute to Payroll Production and Transformation. Hybrid work with in-office requirements 2-3 days weekly; base salary $87,199–$95,482 plus superannuation.

Location options include Parramatta, Orange and Goulburn, with ongoing full-time employment and a focus on accurate payroll processing and policy interpretation.

Qualifications

• Experience in payroll processing within a medium to large organisational environment.
• Knowledge of payroll transactions and awards, legislation, and policies.
• Ability to interpret employment conditions and resolve payroll issues.
• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Strong organisational skills and prioritisation in a fast-paced setting.
• Confidence using payroll, ERP, and records management systems.

Responsibilities

• Process payroll transactions accurately and on time in line with awards, legislation, policies and audit requirements.
• Interpret employment conditions, awards, legislation and policies to resolve payroll matters or elevate complex issues.
• Respond to payroll enquiries and service requests, delivering a positive customer experience.
• Participate in quality assurance activities to improve payroll accuracy and service outcomes.
• Support process improvement initiatives and contribute to new ways of working.
• Identify and report risks to support compliance and service excellence.
• Collaborate with colleagues and stakeholders to achieve team and organisational objectives.

Skills

Payroll processing

Awards interpretation

Customer service

Communication

Organisational skills

ERP systems

Records management

Tools

Payroll ERP

Job description

Payroll Support Officer, Payroll Production and Transformation - Please provide your location of choice in your application

• Clerk Grade: 3/4
• Salary Range: $87,199 - $95,482
• plus superannuation and leave loading
• Employment Type: Full-Time, Ongoing
• Location: Parramatta, Orange and Goulburn - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
• Application Closing: 10.59am, 22 September 2026

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritize work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

What you will do

• Process payroll transactions accurately and on time in line with awards, legislation, policies and audit requirements.
• Interpret employment conditions, awards, legislation and policies to resolve payroll matters or elevate complex issues.
• Respond to payroll enquiries and service requests, delivering a positive customer experience.
• Participate in quality assurance activities to improve payroll accuracy and service outcomes.
• Support process improvement initiatives and contribute to new ways of working.
• Identify and report risks to support compliance and service excellence.
• Collaborate with colleagues and stakeholders to achieve team and organisational objectives.

About You

The successful candidate must demonstrate strong capabilities in:

• Experience in payroll processing within a medium to large organisational environment.
• Knowledge of payroll transactions.
• The ability to interpret awards, employment conditions, legislation and policies.
• Strong attention to detail and commitment to accuracy.
• Excellent customer service and communication skills, with the ability to explain payroll matters clearly and professionally.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Confidence using payroll, ERP and records management systems.
• A proactive approach to problem-solving and continuous improvement.

What we need from you

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

Salary Grade 3/4, with the base salary for this role starting at 87,199 base plus superannuation.

Closing Date:10.59am, 22 September 2026

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Desired Skills and Experience

Process payroll transactions, Knowledgeable of awards, legislation, policies and audit requirements, Interpretation employment conditions, awards, legislation and policies, quality assurance activities, payroll transactions, customer service and communication skills, payroll, ERP and records management systems.