Payroll Support Officer

NSW Connect; Orange City Council; Hybrid; AUD 87,000 - 95,000; Full time

Job summary

The Department of Customer Service is seeking a Payroll Support Officer for Payroll Production and Transformation. This full-time, ongoing role offers hybrid work across Parramatta, Orange, and Goulburn with in-office requirements 2-3 days per week.

Responsibilities include processing payroll transactions, interpreting awards and policies, addressing payroll enquiries, and contributing to process improvements while ensuring accuracy and compliance.

Qualifications

• Experience in payroll processing within a medium to large organisational environment.
• Ability to interpret awards, employment conditions, legislation and policies.
• Strong attention to detail and commitment to accuracy.

Responsibilities

• Process payroll transactions accurately and on time in line with awards, legislation, policies and audit requirements.
• Interpret employment conditions, awards, legislation and policies to resolve payroll matters or elevate complex issues.
• Respond to payroll enquiries and service requests, delivering a positive customer experience.
• Participate in quality assurance activities to improve payroll accuracy and service outcomes.
• Support process improvement initiatives and contribute to new ways of working.
• Identify and report risks to support compliance and service excellence.
• Collaborate with colleagues and stakeholders to achieve team and organisational objectives.

Skills

Payroll processing

Award interpretation

Customer service

Attention to detail

Organisational skills

Problem solving

Communication skills

Process improvement

Tools

Payroll software

ERP systems

Records management systems

Job description

Payroll Support Officer, Payroll Production and Transformation

Salary Range: $87,199 - $95,482 plus superannuation and leave loading

Employment Type: Full-Time, Ongoing

Location: Parramatta, Orange and Goulburn - Hybrid

opportunity. I n-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Application Closing: 10.59am, 22 September 2026

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritize work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

What you will do

• Process payroll transactions accurately and on time in line with awards, legislation, policies and audit requirements.
• Interpret employment conditions, awards, legislation and policies to resolve payroll matters or elevate complex issues.
• Respond to payroll enquiries and service requests, delivering a positive customer experience.
• Participate in quality assurance activities to improve payroll accuracy and service outcomes.
• Support process improvement initiatives and contribute to new ways of working.
• Identify and report risks to support compliance and service excellence.
• Collaborate with colleagues and stakeholders to achieve team and organisational objectives.

About You

The successful candidate must demonstrate strong capabilities in:

• Experience in payroll processing within a medium to large organisational environment.
• Knowledge of payroll transactions.
• The ability to interpret awards, employment conditions, legislation and policies.
• Strong attention to detail and commitment to accuracy.
• Excellent customer service and communication skills, with the ability to explain payroll matters clearly and professionally.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Confidence using payroll, ERP and records management systems
• A proactive approach to problem-solving and continuous improvement.

What we need from you

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade XX, with the base salary for this role startingat 87,199 base plus superannuation

Visit theto prepare for the recruitment process byaccessingpractice application and interview questions based on the focus capabilitieslisted in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date:

Careers at Department of Customer Service

A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reformthat benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusiveworkplace

The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.

You can view our full diversity and inclusion statement here.

Informationon some of the different types of disabilities

Information on adjustmentsavailable for the recruitment process