Payroll Production & Transformation Specialist

NSW Government; Orange City Council; Hybrid; AUD 103,000 - 114,000; Full time

Job summary

NSW Government’s Department of Customer Service is seeking a Payroll Production Service Officer to join the Payroll Production and Transformation team. The role covers Parramatta, Orange and Goulburn with a hybrid arrangement (in-office 2–3 days per week).

You will oversee end-to-end payroll processing, validation and timely payments, while driving improvements to procedures and digital transformation initiatives.

Qualifications

• Demonstrated payroll experience in a complex payroll environment.
• Experience interpreting legislation, awards, policies, guidelines, and employment conditions.
• Strong knowledge of payroll processing and compliance requirements.
• Technical expertise in one or more payroll specialisations, such as - Single Touch Payroll & Superannuation.
• Strong analytical and problem-solving skills with the ability to resolve payroll issues effectively.
• Excellent communication and customer service skills.
• The ability to manage competing priorities and work effectively in a high-volume environment.
• Experience using payroll systems and technology to deliver efficient and accurate outcomes.

Responsibilities

• Undertake pre, live and post payroll production processing and validation to enable accurate payroll execution and timely payment of payroll and entitlements.
• Investigate and resolve errors or discrepancies identified during the payroll production process and implement improvements to procedures and checklists to prevent recurrence and enhance payroll accuracy, efficiency and integrity.
• Maintain up-to-date payroll procedures and checklists to ensure consistent and accurate payroll production outcomes.
• Collaborate and contribute to system and process improvement recommendations by identifying issues.
• Monitor and manage workflow priorities to meet payroll deadlines and service commitments.
• Provide guidance, coaching, training, and support to team members where required.
• Identify opportunities for process improvement and contribute to initiatives that enhance payroll service delivery.
• Build and maintain effective working relationships with internal and external stakeholders.
• Escalate risks and complex issues appropriately to ensure compliance and service excellence.

Skills

Payroll experience

Legislation interpretation

Payroll processing

Single Touch Payroll

Superannuation

Analytical skills

Communication skills

Priority management

Payroll systems

Job description

NSW Government’s Department of Customer Service is seeking a Payroll Production Service Officer to join the Payroll Production and Transformation team. The role covers Parramatta, Orange and Goulburn with a hybrid arrangement (in-office 2–3 days per week).

You will oversee end-to-end payroll processing, validation and timely payments, while driving improvements to procedures and digital transformation initiatives.