Payroll Specialist – Hybrid, Process & Compliance

NSW Department of Customer Service; Goulburn; Hybrid; AUD 87,000 - 95,000; Full time

Job summary

NSW Department of Customer Service is seeking a Payroll Support Officer to contribute to Payroll Production and Transformation. Hybrid work with in-office requirements 2-3 days weekly; base salary $87,199–$95,482 plus superannuation.

Location options include Parramatta, Orange and Goulburn, with ongoing full-time employment and a focus on accurate payroll processing and policy interpretation.

Qualifications

• Experience in payroll processing within a medium to large organisational environment.
• Knowledge of payroll transactions and awards, legislation, and policies.
• Ability to interpret employment conditions and resolve payroll issues.
• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Strong organisational skills and prioritisation in a fast-paced setting.
• Confidence using payroll, ERP, and records management systems.

Responsibilities

• Process payroll transactions accurately and on time in line with awards, legislation, policies and audit requirements.
• Interpret employment conditions, awards, legislation and policies to resolve payroll matters or elevate complex issues.
• Respond to payroll enquiries and service requests, delivering a positive customer experience.
• Participate in quality assurance activities to improve payroll accuracy and service outcomes.
• Support process improvement initiatives and contribute to new ways of working.
• Identify and report risks to support compliance and service excellence.
• Collaborate with colleagues and stakeholders to achieve team and organisational objectives.

Skills

Payroll processing

Awards interpretation

Customer service

Communication

Organisational skills

ERP systems

Records management

Tools

Payroll ERP

Job description

NSW Department of Customer Service is seeking a Payroll Support Officer to contribute to Payroll Production and Transformation. Hybrid work with in-office requirements 2-3 days weekly; base salary $87,199–$95,482 plus superannuation.

Location options include Parramatta, Orange and Goulburn, with ongoing full-time employment and a focus on accurate payroll processing and policy interpretation.