payments reconciliation officer

HR Partners; Brisbane; Hybrid; AUD 65,000 - 75,000; Full time

Job summary

HR Partners is assisting a QLD local council-owned statutory authority in Fortitude Valley, Brisbane, on a hybrid basis for a Payment Reconciliation Officer. The role is a temporary contract until 4 December 2026, with extension potential.

You will record and reconcile financial transactions, support payments, and help maintain controls with minimal supervision. Responsibilities include validating data, processing refunds, addressing customer payment queries, and assisting with system

Qualifications

• Experience recording and reconciling financial transactions.
• Proficiency with standard software and office equipment.
• Previous payment reconciliation experience.

Responsibilities

• Payments & Cash Reconciliation: Validate data, prepare payments for bank submission, and reconcile transactions across channels.
• Financial Controls & Compliance: Monitor payment controls, report non-compliance risks, and resolve issues or escalate.
• Customer Support & Refunds: Investigate payment queries, process refunds, and resolve service cases.
• Policies & Procedures: Develop, test, and maintain guidelines to ensure compliance with policies and regulations.
• System Support & Maintenance: Provide first-line user support, assist with system enhancements, and troubleshoot issues.
• Process Improvement: Implement operational improvements and guide users through changes.

Skills

Payment reconciliation

Data entry

Financial transactions

Attention to detail

Tools

Microsoft Excel

Job description

• Fortitude Valley QLD location with hybrid flexibility
• Temp contract until 4th December 2026 with possibility for extension.

About the Role

Our client is a QLD local council owned statutory authority based in Fortitude Valley QLD. They are currently seeking a Payment Reconciliation Officer to come in and join their team on a temp contract until 4th December 2026.

Requirements for this role include:

• Ability to record and reconcile financial transactions with minimal supervision.
• Proficiency in standard software packages and office equipment to support business processes without supervision.
• Previous experience in a payment reconciliation role

Key responsibilities include:

• Payments & Cash Reconciliation: Validate data, prepare payments for bank submission, and reconcile financial transactions across payment channels.
• Financial Controls & Compliance: Monitor payment controls, report non-compliance risks, and resolve issues or elevate them as needed.
• Customer Support & Refunds: Investigate customer payment queries, process refunds, and resolve complex service cases.
• Policies & Procedures: Help develop, test, and maintain guidelines to ensure compliance with internal policies and external regulations.
• System Support & Maintenance: Provide first-line user support, assist with system enhancements, and troubleshoot ad-hoc issues.
• Process Improvement: Implement operational improvements, offer feedback, and guide users through system and process changes.