Patient Support Officer - Targeted

Hunter New England Local Health District; Newcastle; Sur place; AUD 69 000 - 72 000; Plein temps

Résumé du poste

John Hunter Hospital is seeking an Administrative Officer Level 2 to support surgical services with efficient admin and clerical work. This temporary full-time role offers 38 hours per week and a remuneration range of AUD 69,272 to AUD 71,570 per year. Applications close Nov 5.

You will be the first point of contact and handle patient records, data entry, and coordination across departments. Join a collaborative team and help ensure smooth operation of the ward by providing compassionate patient

Qualifications

• Experience in administrative or customer service roles is preferred but not essential.
• Excellent communication with patients, families and healthcare professionals.
• Strong organisational and data entry skills.

Responsabilités

• First Point of Contact: Serve as the initial contact for the wards by responding to phone calls, emails, and patient inquiries.
• Family Support: Assist families with questions, offering information and support regarding the care of their loved ones.
• Patient Records Management: Maintain precise patient records by updating charts and compiling documentation for the Clinical Information Department (CID) for scanning into patient files.
• Collaboration: Work closely with various departments and staff, including the Nurse Unit Managers, nursing staff, clinicians, allied health professionals, the Clinical Support Officers, and other administrative personnel.
• Appointment Scheduling: Arrange follow-up appointments for patients.
• Data Entry: Ensure accurate data entry on the patient journey board and EPIC system.

Connaissances

Empathy

Communication

Organisational skills

Attention to detail

Team player

Problem solving

Customer service

Outils

EPIC system

Description du poste

Employment Type: Temporary Full Time to February 2027

Position Classification: Admin Officer Level 2

Remuneration: $69272.27 - $71570.21

Hours Per Week: 38

Location: John Hunter Hospital

Applications Close: Thursday 5th November at 11:59pm

Help keep John Hunter Hospital surgical services running smoothly by providing efficient admin and clerical services as a Patient Support Officer.

What You'll Be Doing

• First Point of Contact: Serve as the initial contact for the wards by responding to phone calls, emails, and patient inquiries.
• Family Support: Assist families with questions, offering information and support regarding the care of their loved ones.
• Patient Records Management: Maintain precise patient records by updating charts and compiling documentation for the Clinical Information Department (CID) for scanning into patient files.
• Collaboration: Work closely with various departments and staff, including the Nurse Unit Managers, nursing staff, clinicians, allied health professionals, the Clinical Support Officers, and other administrative personnel.
• Appointment Scheduling: Arrange follow-up appointments for patients.
• Data Entry: Ensure accurate data entry on the patient journey board and EPIC system.

What We're Looking For

• Able to handle sensitive situations with empathy and professionalism.
• Previous administrative and/or customer service experience is preferred but not essential.
• Strong Communication Skills: Ability to communicate clearly and effectively with patients, families, and healthcare professionals
• Organisational Skills: Excellent organisational abilities to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Attention to Detail: Keen eye for detail to ensure accuracy in patient records, documentation, and data entry.
• Team Player: Willingness to collaborate with diverse teams and support colleagues in achieving common goals.
• Problem-Solving Skills: Ability to assess situations and find practical solutions in a timely manner.

Additional Information

Category: This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Working Rights: We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

Talent Pool(elist): An eligibility list will be created for future temporary full or part time vacancies.

Targeted Candidates

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

For role related queries or questions contact Isabella Pearsall on [e-mail]