Clinical Support Officer – Outpatients, Switchboard and Mailroom - Targeted

NSW Health; Newcastle; On-site; AUD 74,000 - 76,000; Full time

Job summary

NSW Health is seeking a Clinical Support Officer – Outpatients, Switchboard and Mailroom on a targeted basis. The role is a Temporary Full Time position to December 2027, paying AU$73,915.12 to AU$76,218.80 per year, with a 38-hour week.

The appointee will provide administrative services, rostering, recruitment support, and supply management within a busy clinical service. The successful candidate will participate in accreditation and incident management processes and act as a proxy for the

Qualifications

• Hold or is willing to undertake a Certificate III in Health Administration or equivalent.

Responsibilities

• Provide timely administrative transactional services to support clinical services under the N/MUM.
• Maintain ward/unit rosters including approved roster changes using relevant IT systems.
• Undertake administrative tasks in workforce matters including rostering, recruitment, performance reviews, leave and payroll.
• Liaise with Health Share to clarify staff pay and leave enquiries as requested by the Service Manager.
• Support recruitment of staff to the ward/unit and assist with replacements from casual pools as directed.
• Monitor audit and organise the purchase of medical and non-medical supplies and equipment to ensure availability.
• Organise documents and schedule for attendees in forward-based meetings involving medical, nursing and allied health staff.
• Assist with daily staff scheduling to support multidisciplinary ward rounds.

Skills

Administrative support

Roster management

Payroll processing

Staff scheduling

Interpersonal communication

Education

Certificate III in Health Administration

Tools

Roster software

Payroll systems

Health information systems

Job description

Clinical Support Officer – Outpatients, Switchboard and Mailroom - Targeted

Employment Type:TemporaryFull Time to Dec 2027

Position Classification:Admin Clinical Support Officer Level 3

Remuneration:73915.12 - 76218.8 per annum

Hours Per Week:38

Requisition ID:REQ699357

Closing Date:Sunday 1 November 2026

Be the organised admin backbone of a busy clinical team as the Clinical Support Officer – Outpatients, Switchboard and Mailroom - Targeted.

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

What you'll be doing:

Provide timely and accurate administrative transactional services to support the provision of clinical services across the service under the direction of the nursing/midwifery unit manager (N/MUM).

What we’re looking for:

You’ll be an admin professional who is organised, dependable and comfortable juggling a mix of tasks. In this role you will:

• Support and participate in the administrative aspects of activities such as numerical profiling, quality accreditation processes and incident management.
• As required and approved by the N(M)UM/Manager,maintain ward/unit rosters including approved roster changes, utilising relevant IT systems.
• Undertake administrative tasks in workforce related matters including rostering, recruitment, performance reviews, leave and payroll, to support N(M)UM's/Managers achieve their KPI's and people management obligations.
• At the request of the Service Manager, act as a proxy for the manager to liaise with services such as Health Share to clarify staff pay and leave enquiries.
• Undertake tasks, as directed by the Service Manager, aimed at supporting and facilitating the efficient and timely recruitment of staff to the ward/unit.
• Assist as necessary with the replacement of staff from casual pools etc. as directed by the Service Manager.
• Within the scope of the CSO role and under the direction of the Service Manager monitor audit and organise the purchase of medical and non-medical supplies and equipment to ensure an ongoing supplies and well maintained equipment that enable staff to perform their day to day duties in the delivery of patient care.
• Undertake administrative tasks related to organising, scheduling and provision of documents to attendees forward based meetings involving medical, nursing and allied health staff.
• Assist with the daily scheduling of staff to ensure relevant information is provided to support the timely conduct and completion of multidisciplinary ward rounds.
• Other general administration tasks to support the health care team.

Qualifications:

Hold or is willing to undertake a Certificate III in Health Administration or equivalent.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact ***************@health.nsw.gov.au for confidential support.

Additional Information:

Category: This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Working Rights: We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

Talent Pool (elist): An eligibility list will be created for future temporary full or part time vacancies.