Patient Support Officer - Maitland 5D - Targeted

Hunter New England Local Health District; Newcastle; On-site; AUD 69,000 - 72,000; Full time

Job summary

Hunter New England Local Health District is seeking a capable Administration Officer to support Maitland Hospital ward operations. You will handle daily admin tasks, patient admissions and discharges, phones and visitor reception, and ensure accurate record keeping in a busy clinical setting.

The role is temporary full-time to November 2027, offers 38 hours per week and a competitive remuneration package. You will work with an administration manager and team to maintain smooth ward functioning.

Qualifications

• Demonstrated ability to plan, prioritise and organise work activities to achieve work outcomes.
• Demonstrated attention to detail with a very high level of accuracy when working with computer systems and processes.
• Demonstrated listening and questioning skills applied to a customer service environment.
• Demonstrated ability to work independently and as a team member to achieve quality service outcomes.
• Ability to apply knowledge of electronic systems and computer software to achieve job outcomes.
• Ability to be flexible and adaptable to changing priorities.

Responsibilities

• Be the first point of contact on the ward and manage daily reports, filing, answering phones, greeting visitors, ordering, admissions and discharges, patient transport, and other administration duties.
• Supported by an administration manager and team.

Skills

Planning

Attention to detail

Customer service

Teamwork

Electronic systems

Flexibility

Job description

Employment Type: Temporary Full Time to November 2027

Position Classification: Administration Officer Level 2

Remuneration: 69272.27 - 71570.21

Hours Per Week: 38

Requisition ID: REQ701962

Applications Close: Thursday 5th November at 11:59pm.

Help keep a busy clinical ward running smoothly as a Paitent Support Officer at Maitland hospital.

What You'll Be Doing

Be the first point of contact on the ward! You will be responsible for daily reports, filing, answers phones, greeting visitors, ordering, admissions and discharges, patient transport, and various other administration duties. You'll be supported by an administration manager and team.

What We're Looking For

You're a dynamic admin professional that enjoys completing a variety of admin and support tasks in a busy clinical environment. You'll bring:

• Demonstrated ability to plan, prioritise and organise work activities to achieve work outcomes.
• Demonstrated attention to detail with a very high level of accuracy when working with a range of computer systems and processes.
• Demonstrated listening, and questioning skills applied to a customer service environment.
• Demonstrated ability to work independently and as a team member to achieve quality service outcomes.
• Ability to apply knowledge of electronic systems and computer software to achieve job outcomes.
• Ability to be flexible and adaptable to changing priorities.

Additional Information

Category: This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Working Rights

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

Talent Pool (elist)

An eligibility list will be created for future temporary full or part time vacancies.

Targeted Position

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

Diversity and Inclusion at HNELHD

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [e-mail] for confidential support.

For role related queries or questions contact Sonya Benson on [e-mail]