Patient Administration Clerk - NHS Booking & Referrals

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; AUD 46,000 - 61,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is recruiting a Booking Clerk to support clinical administration. The role involves typing dictation from audio transcription of clinical correspondence, using the PAS system, and ensuring accurate patient data with timely follow-up arrangements.

You will handle telephone inquiries, assist with referrals and correspondence, and contribute to audit processes that maintain high-quality administration across the Trust's hospitals in Liverpool.

Responsibilities

• Type dictation from audio transcription of clinical correspondence and documentation.
• Quality check documentation completed in clinical administration support.
• Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly.
• Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway.
• To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
• Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes.
• Ensure all letters and discharge summaries are copied to the appropriate
• Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.

Job description

Liverpool University Hospitals NHS Foundation Trust is recruiting a Booking Clerk to support clinical administration. The role involves typing dictation from audio transcription of clinical correspondence, using the PAS system, and ensuring accurate patient data with timely follow-up arrangements.

You will handle telephone inquiries, assist with referrals and correspondence, and contribute to audit processes that maintain high-quality administration across the Trust's hospitals in Liverpool.