Medical Receptionist - HC - Practice Support

Advara HeartCare group; Hervey Bay; On-site; AUD 45,000 - 55,000; Full time

Job summary

Advara HeartCare is seeking a Medical Receptionist to provide warm, professional front-desk support across our Hervey Bay clinics. You’ll be the first point of contact, ensuring a smooth, respectful, and informed patient experience.

You'll manage bookings, liaise with clinical staff, and handle billing and Medicare/DVA transactions with accuracy. Experience in healthcare administration and strong communication are valued to help our team deliver outstanding patient care.

Qualifications

• Experience in administration or customer service, ideally in healthcare or aged care.
• Strong time management and prioritisation skills.
• Excellent communication skills with the ability to support patients sensibly.
• Confidence in billing/receipting medical accounts (Medicare and DVA experience preferred).
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Manage appointment bookings, rescheduling, and patient communications.
• Liaise with hospital staff, doctors, and clinical teams.
• Check patient referrals and Medicare data for accuracy.
• Answer incoming calls promptly and professionally.
• Process billing and receipting for patient accounts, including Medicare and DVA.
• Support the Health Track system and clinic administration.

Skills

Administration experience

Customer service

Healthcare experience

Tools

Health Track system

Job description

Medical Receptionist - HC - Practice Support

Want to improve Australia’s heart health? Our team is our impact and our future. Join something special at Advara HeartCare.

Our Best Starts with You!

At Advara HeartCare, we’re building something important. Something special.

For more than 20 years, our Australian-owned business has developed a proud reputation based on quality outcomes and patient care. We’re the largest cardiology provider in Australia, with more than 90 centres and 100 doctors. Now, we’re shaping a future where world-class care is the standard of care.

We can’t achieve this without our incredible people. That’s why we’re creating a workplace and culture where you can truly thrive.

Your Impact, With Us

As our valued Medical Receptionist, you’ll provide warm, professional, and efficient administrative support across our busy Hervey Bay clinics.

You’ll be the first point of contact for many of our patients, helping ensure their experience is smooth, respectful, and informed — making a meaningful difference from the moment they walk through the door.

You’ll make a meaningful impact by:

• Managing appointment bookings, rescheduling, and patient communications
• Liaising with hospital staff, doctors, and clinical teams
• Checking patient GP referrals and Medicare data for accuracy
• Answering incoming calls promptly and professionally
• Processing billing and receipting for patient accounts, including Medicare and DVA
• Supporting the team with efficient use of our Health Track system

What You’ll Bring

To succeed in this role, you will have:

• Experience in administration or customer service, ideally in healthcare or aged care
• Strong time management and prioritisation skills
• Excellent communication skills with the ability to support patients sensitively
• Confidence in billing/receipting medical accounts (Medicare and DVA experience preferred)
• Ability to work independently and as part of a team in a fast‑paced environment

We would also love you to have:

• A calm, professional attitude and a positive approach to fluctuating workloads
• A collaborative mindset and a commitment to continuous improvement
• High attention to detail and comfort with clinical administration software

Why Advara HeartCare

We’re a values-driven organisation where every person matters. Because whatever your role here,you are our impact and our future.

At Advara HeartCare, we care, we work together, we advance, and we deliver. When you join us, you’ll discover meaningful work, a welcoming and supportive team culture, and the opportunity to help shape our journey to something that’s even better.

Here are some of the things we hope you’ll love about working with us:

• Your impact, with us – Help improve patient care and outcomes across Australia
• Your growth, with us – Access learning and development opportunities in a fast-growing organisation
• Your voice, with us – Be heard, valued, and part of something bigger

You’ll also enjoy:

• Working with a nationally respected team of healthcare professionals
• Flexible work arrangements where possible to support work‑life balance
• Performance-based recognition and support for career progression
• The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for treatments of heart disease.

Ready to shape our future while building yours?

Advara HeartCare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, valued and supported. We encourage applications from people of all backgrounds, experiences and communities.