Patient Services Officer (Medical Receptionist)

GenesisCare; Maitland; Vor Ort; AUD 48.000 - 62.000; Vollzeit

Benefits dieser Stelle

Discounts with Qantas

Bupa

Gym memberships

My Fitness Passport

Learning & development

Wellbeing support

Zusammenfassung

GenesisCare Maitland is seeking a friendly Patient Services Officer (Medical Receptionist) to join our Oncology centre. You will welcome patients, coordinate appointments, manage referrals, and support billing and records with care and discretion.

We value empathetic communicators with strong organisation and the ability to handle multiple tasks in a busy environment. This is a permanent full-time position offering supportive teamwork and ongoing professional development.

Qualifikationen

• Experience in administration, medical reception, or a customer service role.
• Exceptional interpersonal and communication skills.
• Caring and empathetic approach when interacting with patients and families.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Confidence using computer systems and learning new technology.

Aufgaben

• Welcome patients, families, and visitors with professionalism and warmth.
• Coordinate appointments, manage clinician diaries, and respond to enquiries.
• Receive and process referrals accurately and efficiently.
• Prepare and maintain patient records and administrative documentation.
• Support billing, fee estimates, Medicare processing, and private health fund transactions.
• Liaise with clinicians and the wider care team to support daily operations.

Kenntnisse

Administration

Medical reception

Customer service

Communication

Organisational skills

Jobbeschreibung

Patient Services Officer (Medical Receptionist)

Care to join the team?
At GenesisCare, we know that every patient's experience is unique. We're looking for a compassionate and professional Patient Services Officer (Medical Receptionist) to join our team at Maitland, located in the beautiful Hunter Valley region of New South Wales.

As the first point of contact for our patients, you'll play a key role in creating a welcoming environment while ensuring the smooth day to day coordination of appointments, referrals, and administrative services within our Oncology centre.

This is an excellent opportunity for someone who enjoys working with people, thrives in a busy environment, and takes pride in delivering outstanding service while making a meaningful difference in the lives of patients and their families.

On offer is a permanent full-time position.

More specifically, you will:

• Welcome patients, families, and visitors with professionalism and warmth.


• Coordinate appointments, manage clinician diaries, and respond to enquiries.


• Receive and process referrals accurately and efficiently.


• Prepare and maintain patient records and administrative documentation.


• Support billing, fee estimates, Medicare processing, and private health fund transactions.


• Liaise with clinicians and the wider care team to support daily operations.


• Ensure a high standard of customer service while maintaining patient confidentiality.

We're interested in hearing from people who have:

• Experience in administration, medical reception, or a customer service role.


• Exceptional interpersonal and communication skills.


• A caring and empathetic approach when interacting with patients and families.


• Strong organisational skills and attention to detail.


• The ability to manage multiple priorities in a fast-paced environment.


• Confidence using computer systems and learning new technology.


• Previous healthcare experience is highly regarded but not essential.

Benefits of joining our team:

• Be part of a purpose driven organisation that makes a real difference in people's lives.


• Access to exclusive discounts with Qantas, Bupa, and gym memberships.


• My Fitness Passport membership available.


• Ongoing learning and professional development opportunities.


• A supportive and inclusive workplace within a leading healthcare organisation.


• Free, confidential wellbeing support for you and your immediate family.

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.