Patient Services Officer

Radiation Oncology Associates Pty Limited; Maitland; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Qantas/Bupa discounts

Gym memberships

My Fitness Passport

Learning & development

Supportive workplace

Wellbeing support

Job summary

GenesisCare Maitland is seeking a compassionate Patient Services Officer (Medical Receptionist) to join our oncology centre. You will be the first contact for patients, welcoming them and coordinating appointments, referrals and administrative services.

In a busy environment, you will maintain patient records, assist with billing and Medicare processing, and liaise with clinicians to support daily operations.

Qualifications

• Experience in administration, medical reception or customer service.
• Exceptional interpersonal and communication skills.
• Caring and empathetic approach when interacting with patients and families.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort with computer systems and learning new technology.
• Previous healthcare experience is highly regarded but not essential.

Responsibilities

• Welcome patients, families and visitors with professionalism and warmth.
• Coordinate appointments, manage clinician diaries, and respond to enquiries.
• Receive and process referrals accurately and efficiently.
• Prepare and maintain patient records and administrative documentation.
• Support billing, fee estimates, Medicare processing, and private health fund transactions.
• Liaise with clinicians and the wider care team to support daily operations.
• Ensure a high standard of customer service while maintaining patient confidentiality.

Skills

Administration experience

Medical reception

Customer service

Interpersonal skills

Communication

Organisational skills

Attention to detail

Multi-tasking

Computer literacy

Healthcare experience

Job description

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Care to join the team? At GenesisCare, we know that every patient’s experience is unique. We’re looking for a compassionate and professional Patient Services Officer (Medical Receptionist) to join our team at Maitland, located in the beautiful Hunter Valley region of New South Wales. As the first point of contact for our patients, you’ll play a key role in creating a welcoming environment while ensuring the smooth day to day coordination of appointments, referrals, and administrative services within our Oncology centre. This is an excellent opportunity for someone who enjoys working with people, thrives in a busy environment, and takes pride in delivering outstanding service while making a meaningful difference in the lives of patients and their families. This is a permanent full-time position.

Key Responsibilities

• Welcome patients, families, and visitors with professionalism and warmth.
• Coordinate appointments, manage clinician diaries, and respond to enquiries.
• Receive and process referrals accurately and efficiently.
• Prepare and maintain patient records and administrative documentation.
• Support billing, fee estimates, Medicare processing, and private health fund transactions.
• Liaise with clinicians and the wider care team to support daily operations.
• Ensure a high standard of customer service while maintaining patient confidentiality.

Qualifications

• Experience in administration, medical reception, or a customer service role.
• Exceptional interpersonal and communication skills.
• A caring and empathetic approach when interacting with patients and families.
• Strong organisational skills and attention to detail.
• The ability to manage multiple priorities in a fast-paced environment.
• Confidence using computer systems and learning new technology.
• Previous healthcare experience is highly regarded but not essential.

Benefits

• Be part of a purpose driven organisation that makes a real difference in people’s lives.
• Access to exclusive discounts with Qantas, Bupa, and gym memberships.
• My Fitness Passport membership available.
• Ongoing learning and professional development opportunities.
• A supportive and inclusive workplace within a leading healthcare organisation.
• Free, confidential wellbeing support for you and your immediate family.

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose. GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

GenesisCare is an Equal Opportunity Employer. People centricity is at the heart of what we do, whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build a culture of care that is patient focused and performance driven. We are always improving, designing new and higher standards for clinical excellence and patient satisfaction. Across our network, we employ talented and passionate health care and business professionals to ensure we deliver on our patient promise. Join us at GenesisCare.