Patient Services Officer

Genesis Cancer Care WA Pty Limited; Albany; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Casual role

Training opportunities

Wellbeing support

Employee discounts (Qantas, gym, Bupa)

Job summary

GenesisCare Albany is seeking a Patient Services Officer (Medical Receptionist) to welcome patients, manage bookings, billing and data entry in a busy oncology clinic in Albany, WA. This casual role offers flexible shifts and a chance to contribute to a caring patient experience.

You will support clinicians and the team to ensure a smooth, coordinated patient journey, with a focus on accuracy, confidentiality and high service standards.

Qualifications

• Previous experience in medical reception, healthcare administration or a similar customer focused administrative role.
• Excellent communication skills and a warm, professional approach to supporting patients and their families.
• Strong organisational skills and excellent attention to detail.
• Confidence managing patient enquiries both face to face and over the phone.
• Ability to work effectively both independently and as part of a team.
• Flexible and adaptable approach to working in a busy clinical environment.
• Knowledge of patient billing systems and Medicare requirements would be highly regarded.

Responsibilities

• Be a welcoming first point of contact for patients and carers, providing friendly and professional service in person and over the phone.
• Manage patient bookings, appointment confirmations and clinic schedules.
• Complete accurate billing and receipting at the time of appointment.
• Process referrals, correspondence and patient documentation accurately and confidentially.
• Maintain patient records and complete accurate data entry.
• Support the smooth day to day running of the clinic.
• Respond to changing priorities while maintaining a high level of patient service.
• Work closely with clinicians and the broader team to support an efficient and coordinated patient experience.

Skills

Medical reception

Healthcare administration

Customer service

Communication

Tools

Billing systems

Medicare requirements

Job description

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. We’re looking for a Patient Services Officer (Medical Receptionist) to join our oncology clinic in Albany, in Western Australia’s beautiful Great Southern region. As one of the first people our patients meet, you’ll play an important part in making them feel welcomed, supported and cared for throughout their time with us. This is a casual opportunity, with various shifts available as required, offering flexibility and the chance to make a meaningful difference to patients and their families.

More specifically, you will:

• Be a welcoming first point of contact for patients and carers, providing friendly and professional service in person and over the phone.
• Manage patient bookings, appointment confirmations and clinic schedules.
• Complete accurate billing and receipting at the time of appointment.
• Process referrals, correspondence and patient documentation accurately and confidentially.
• Maintain patient records and complete accurate data entry.
• Support the smooth day to day running of the clinic.
• Respond to changing priorities while maintaining a high level of patient service.
• Work closely with clinicians and the broader team to support an efficient and coordinated patient experience.

We’re interested in hearing from people who have:

• Previous experience in medical reception, healthcare administration or a similar customer focused administrative role.
• Excellent communication skills and a warm, professional approach to supporting patients and their families.
• Strong organisational skills and excellent attention to detail.
• Confidence managing patient enquiries both face to face and over the phone.
• The ability to work effectively both independently and as part of a team.
• A flexible and adaptable approach to working in a busy clinical environment.
• Knowledge of patient billing systems and Medicare requirements would be highly regarded.

Benefits of joining our team:

• Be part of a caring oncology team focused on delivering the best possible experience for our patients.
• Enjoy the flexibility of a casual role within a supportive healthcare environment.
• Access ongoing internal and external training and professional development opportunities.
• Access free confidential support for you and your family, including wellbeing, financial and legal services.
• Access the Full Circle wellbeing program supporting physical, emotional and mental health.
• Build your career through award winning learning and development programs.
• Access a range of employee benefits including Qantas membership discounts, gym membership discounts and Bupa discounts.

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story has grown into a passionate team of approximately 2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

GenesisCare is an Equal Opportunity Employer.

People centricity is at the heart of what we do, whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build a culture of care that is patient focused and performance driven. We are always improving, designing new and higher standards for clinical excellence and patient satisfaction. Across our network, we employ talented and passionate health care and business professionals to ensure we deliver on our patient promise.