Patient Services Officer - HC - Practice Support

Advara HeartCare group; Armadale; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Full-time employment

Option to purchase additional annual/休

12 weeks paid parental leave

Fitness Passport & Benefits Club

Career development opportunities

Exposure to medical administration and

Job summary

Advara HeartCare is seeking a dedicated Patient Services Officer for our Armadale clinic. The role blends medical reception with cardiac diagnostic support to ensure smooth patient journeys and high-quality care.

You will liaise with patients, clinicians and admin teams to keep the clinic running efficiently. The ideal candidate will bring healthcare reception experience, strong communication skills, and a willingness to develop cardiac testing capabilities in a collaborative, patient-centred

Qualifications

• Experience in medical reception or healthcare administration.
• Willing to develop cardiac testing skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcoming patients and handling first contact in a friendly, professional manner.
• Manage incoming calls, enquiries and appointment bookings.
• Coordinate patient appointments and cardiac investigations.
• Process referrals and maintain patient records and documentation.
• Assist with billing, payments and other admin tasks.

Skills

Patient care

Medical reception

Communication skills

Organisational skills

Attention to detail

EMR systems

Teamwork

Adaptability

Tools

EMR systems

Job description

Our Best Starts with You

Love making a difference to patients and being part of a great clinical team? Join Advara HeartCare as a Full-Time Patient Services Officer based at our Armadale clinic.

This is a varied and rewarding role that combines medical reception and administration with hands-on cardiac diagnostic testing. You’ll be an important part of the patient journey, helping ensure our clinic runs smoothly while supporting our cardiologists and clinical team in delivering high-quality cardiac care.

If you enjoy working with people, have an interest in cardiac health and thrive in a role where no two days are the same, we’d love to hear from you.

What you’ll be doing

Patient Services & Medical Reception

• Welcoming patients and providing a friendly, professional first point of contact.
• Managing incoming calls, patient enquiries and appointment bookings.
• Coordinating patient appointments and cardiac investigations.
• Processing referrals, maintaining patient records and managing relevant documentation.
• Supporting billing, payments and other administrative tasks as required.
• Communicating with patients, referring practitioners and healthcare professionals.
• Ensuring patient information is handled accurately and confidentially.
• Supporting efficient clinic operations and a positive patient experience.

Cardiac Testing & Clinical Support

• Performing ECGs and other cardiac diagnostic tests within your training and scope of practice.
• Preparing patients for cardiac investigations and explaining procedures clearly and compassionately.
• Assisting with cardiac testing, including Holter monitoring and ambulatory blood pressure monitoring, as required.
• Preparing, checking and maintaining cardiac equipment in accordance with clinical protocols.
• Accurately recording and processing test information for review by the clinical team.
• Following infection prevention, workplace health and safety, and patient confidentiality requirements.
• Working closely with cardiologists and clinical staff to support the delivery of safe, high-quality care.

What you’ll bring

We’re Looking For Someone Who

• Has a genuine passion for patient care.
• Ideally has previous experience in medical reception, healthcare administration, cardiac testing or a similar healthcare role.
• Is willing to develop their cardiac testing skills.
• Demonstrates excellent communication and interpersonal skills.
• Is organised, detail-oriented and able to manage competing priorities.
• Is comfortable using computers, electronic medical records and clinical systems.
• Can work independently while contributing positively to a multidisciplinary team.
• Demonstrates empathy, professionalism and a patient-centred approach.
• Is adaptable and enjoys working across both administrative and clinical responsibilities.
• Is committed to maintaining patient privacy, safety and confidentiality.

On the job training will be provided to the right applicant.

Why Advara HeartCare?

At Advara HeartCare, your impact matters. You’ll be part of a supportive and collaborative team committed to providing exceptional patient experiences and quality cardiac care.

Plus

• Full-time, stable employment.
• Option to purchase additional annual leave.
• 12 weeks paid parental leave.
• Fitness Passport and Flare Benefits Club.
• Career development and learning opportunities.
• Exposure to both medical administration and cardiac diagnostic services.
• A supportive and connected team culture.