Patient Services Officer

GenesisCare; Adelaide; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Exclusive employee discounts (Qantas,B

Job summary

GenesisCare in Central Adelaide is seeking a compassionate Patient Services Officer (Medical Receptionist) to join our teams on a full-time, 12-month contract. You will be the first point of contact, welcoming patients and supporting a seamless patient journey.

As part of the role, you will manage appointments, referrals, and billing tasks, support clinicians, and uphold patient privacy with a proactive, empathetic approach to care. Healthcare experience is valued but not essential.

Qualifications

• Previous experience in administration, reception, healthcare, or customer service roles.
• Outstanding communication and interpersonal skills with a genuine passion for helping people.
• A caring, empathetic, and professional approach when interacting with patients and their families.
• Strong organisational skills and exceptional attention to detail.
• The ability to manage competing priorities in a busy environment.
• Confidence using computer systems and navigating multiple software platforms.
• A proactive attitude and willingness to learn.
• Previous experience in a healthcare or medical reception environment will be highly regarded but is not essential.

Responsibilities

• Welcome patients, carers, and visitors with professionalism, empathy, and warmth.
• Manage patient appointments and clinic schedules.
• Respond to patient enquiries in person, over the phone, and via email.
• Receive and process referrals accurately and efficiently.
• Prepare and maintain patient records and administrative documentation.
• Assist with billing activities, Medicare processing, fee estimates, and private health fund administration.
• Work closely with clinicians and multidisciplinary teams to support daily operations.
• Maintain patient privacy and confidentiality in line with healthcare standards.
• Provide flexible administrative support to meet operational requirements.

Skills

Communication

Interpersonal skills

Empathy

Attention to detail

Organisational skills

Prioritisation

Computer literacy

Job description

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.Care to join the team?At GenesisCare, we believe every patient deserves exceptional care and support throughout their cancer treatment journey. We're looking for a compassionate and professional Patient Services Officer (Medical Receptionist) to join our teams across Central Adelaide on a full-time, 12-month contract.As the first point of contact for our patients, you'll play an important role in creating a welcoming and supportive environment while providing high quality administrative and reception services. You'll work closely with our clinical teams to help ensure a seamless experience for our patients and their families.This is an excellent opportunity for someone who enjoys helping others, thrives in a fast-paced healthcare environment, and takes pride in delivering outstanding customer service.More specifically, you will:Welcome patients, carers, and visitors with professionalism, empathy, and warmth.Manage patient appointments and clinic schedules.Respond to patient enquiries in person, over the phone, and via email.Receive and process referrals accurately and efficiently.Prepare and maintain patient records and administrative documentation.Assist with billing activities, Medicare processing, fee estimates, and private health fund administration.Work closely with clinicians and multidisciplinary teams to support daily operations.Maintain patient privacy and confidentiality in line with healthcare standards. Provide flexible administrative support to meet operational requirements.We're interested in hearing from people who have:Previous experience in administration, reception, healthcare, or customer service roles.Outstanding communication and interpersonal skills with a genuine passion for helping people.A caring, empathetic, and professional approach when interacting with patients and their families.Strong organisational skills and exceptional attention to detail.The ability to manage competing priorities in a busy environment.Confidence using computer systems and navigating multiple software platforms.A proactive attitude and willingness to learn.Previous experience in a healthcare or medical reception environment will be highly regarded but is not essential.Benefits of joining our team:Join a purpose driven organisation dedicated to improving the lives of people affected by cancer.Work alongside a supportive and collaborative multidisciplinary team.Access ongoing learning and professional development opportunities.Enjoy exclusive employee discounts with Qantas, Bupa, and a range of retail partners.Access My Fitness Passport membership.Receive free and confidential wellbeing support for you and your immediate family.Be part of an organisation committed to innovation, compassion, and excellence in patient care.About GenesisCareBy joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.GenesisCare is an Equal Opportunity Employer.