Patient Services Officer

GenesisCare UK; Brisbane; Presencial; AUD 52.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Qantas membership discount

Gym membership discount

Bupa health insurance discount

Fitness Passport

Descripción de la vacante

GenesisCare’s Chermside Radiation Oncology Centre in Brisbane is hiring a Medical Receptionist (Patient Services Officer) to be the first point of contact for patients, delivering compassionate, efficient service in a fast-paced environment.

You will support appointment coordination, billing processes, and accurate data entry while maintaining confidential records and providing excellent customer service to patients and families throughout their cancer treatment journey.

Formación

• Experience in medical reception or healthcare administration or customer service role.
• Excellent communication and interpersonal skills with patients and colleagues.
• Strong organisational skills and ability to manage competing priorities.
• Professional phone manner and ability to handle high enquiry volumes.

Responsabilidades

• Be the first point of contact for patients in person and over the phone.
• Manage a busy workload and adapt to changing priorities throughout the day.
• Coordinate patient appointments and consultations.
• Process billing and receipting accurately.
• Maintain confidential patient records and documentation.
• Support day-to-day clinic operations and workflow.
• Collaborate with multidisciplinary team to ensure a seamless patient experience.

Conocimientos

Medical reception

Customer service

Communication

Organisational skills

Phone etiquette

Data entry

Descripción del empleo

Overview

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Care to join the team? GenesisCare has an exciting opportunity for an experienced Medical Receptionist (Patient Services Officer) to join our welcoming team at our Chermside Radiation Oncology Centre in Brisbane. As the first point of contact for our patients, you will play a vital role in supporting them throughout their cancer treatment journey. This is a busy, fast‑paced role where no two days are the same. You'll thrive if you're organised, adaptable and passionate about providing exceptional customer service with empathy and professionalism. If you're looking for a rewarding administrative role where you can make a genuine difference in people's lives, we'd love to hear from you. On offer is a permanent full‑time position, working 38 hours per week (Monday to Friday).

Responsibilities

• Work efficiently in a fast‑paced administrative environment while delivering exceptional patient care.
• Be the first point of contact for patients, providing outstanding service both in person and over the phone.
• Manage a busy workload and adapt to changing priorities throughout the day.
• Coordinate patient appointments and consultations.
• Process billing and receipting accurately.
• Complete data entry and maintain patient records with a high level of accuracy.
• Support the day‑to‑day operations to ensure the smooth running of the clinic.
• Work collaboratively with the multidisciplinary team to deliver a seamless patient experience.
• Maintain confidential patient records and documentation.

Qualifications

• Previous experience in a medical reception, healthcare administration or customer service role.
• A genuine passion for delivering outstanding patient care and customer service.
• Excellent communication and interpersonal skills with the ability to build rapport with patients and colleagues.
• Strong organisational skills with the ability to manage competing priorities.
• The ability to work both independently and as part of a collaborative team.
• High attention to detail and excellent computer and administrative skills.
• A professional phone manner and confidence managing a high volume of enquiries.

Benefits

• Qantas membership discount.
• Gym membership discount.
• Bupa health insurance discount.
• Fitness Passport – giving you access to hundreds of fitness facilities across Australia.
• Ongoing professional development and career growth opportunities.
• The opportunity to work with one of Australia's leading providers of integrated cancer care.
• Free confidential Employee Assistance Program for you and your immediate family, including financial, nutritional and wellbeing coaching, legal advice and counselling.

About GenesisCare

By joining GenesisCare, you'll become part of a passionate team of healthcare professionals and support staff united by a common purpose: to design care experiences that deliver the best possible life outcomes. What began as an ambition to improve cancer care has grown into a team of approximately 2,000 employees across more than 50 locations nationally. Join us to help design better care and build a career with purpose. GenesisCare is committed to managing the risk of transmission of specified vaccine‑preventable diseases (VPDs). Certain roles may require the successful candidate to provide evidence of vaccination against, or immunity to, specified VPDs. GenesisCare is an Equal Opportunity Employer. People centricity is at the heart of what we do, whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build a culture of care that is patient focused and performance driven. We are always improving, designing new and higher standards for clinical excellence and patient satisfaction. Across our network, we employ talented and passionate health care and business professionals to ensure we deliver on our patient promise. Join us at GenesisCare.