Genetics Services Coordinator

Monash IVF Group; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Annual Mentor Program

Learning & Development Framework

CU Health Employee Assistance program

Fitness Passport gym membership

Job summary

Monash Ultrasound for Women, part of the Monash IVF Group, is seeking a proactive Genetics Services Coordinator to support the Clinical Genetics team. You will coordinate appointments, manage patient flow, and act as a central liaison between patients, clinicians, and donor teams.

You will handle in-person and telehealth consultations, ensure documentation is prepared, and contribute to a responsive patient service journey in a fast-paced healthcare setting.

Qualifications

• Previous experience in administration, medical administration or healthcare coordination.
• Exceptional organisational and time management skills.
• Ability to prioritise workload and meet deadlines in a dynamic environment.
• Strong attention to detail and high level of accuracy.
• Experience with medical billing, Medicare, or healthcare administration will be highly regarded.

Responsibilities

• Coordinate and scheduling of genetics appointments, including initial consultations and review appointments.
• Serve as a key point of contact for patients, clinicians, donor teams, and external stakeholders.
• Manage in-person and telehealth (Zoom) consultations.
• Arrange tandem appointments involving the Clinical Geneticist and Genetic Counsellors.
• Ensure the Clinical Geneticist has all relevant patient information and supporting documentation prior to appointments.
• Manage correspondence, reports, referrals, and clinical letters.
• Oversee financial administration, including invoicing, receipting, Medicare billing enquiries and expense management.

Skills

Organisational skills

Time management

Attention to detail

Interpersonal skills

Microsoft Office

Healthcare administration

Medical billing/Medicare

Tools

Zoom

Job description

Monash Ultrasound for Women are leading thefuture of reproductive health

MonashUltrasound for Women (MUFW) is a renowned diagnostic ultrasound medicalpractice, devoted to meeting the needs of women at various stages of theirlives. Our doctors are specialist Obstetricians and Gynaecologists (O&G) andClinical Geneticists who have further specialised in ultrasound, high-riskobstetrics and reproductive genetics.MUFWis part of the Monash IVF Group. Monash IVF Group is renowned for advancing thedelivery of reproductive health services for contemporary lifestyles. You’ll bejoining a team of multidisciplinary specialists who collaborate to improve theexperience and outcomes for patients with care and compassion.

Whywork with us?

AtMUFW, we are more than just a workplace —we are a passionate and innovativecommunity dedicated to empowering individuals and making a real difference inthe world of fertility. Located only 400m from East Richmond Station, ourstate-of-the-art facilities inCremorne provide an inspiring environmentwhere cutting edge technology meets compassionate care.

Webelieve in fostering a culture of continuous growth and development, offeringextensive learning and development opportunities to help you advance yourcareer.

Arole with unique responsibilities

Weare seeking a highly organised and proactive Genetics Services Coordinator toprovide administrative and operational support to our Clinical Genetics team.This is a varied and rewarding role where you will act as the centralcoordination point between our Clinical Geneticist, Genetic Counsellors,patients, and donor teams.

You will play a critical role in ensuring geneticsconsultations run smoothly, appointments are efficiently managed, documentationis prepared, and patients receive exceptional service throughout their journey.

This role suits someone who thrives in a fast-pacedhealthcare environment, enjoys juggling multiple priorities, and takes pride inproviding outstanding administrative support.

Under the guidance of the Clinical Geneticist, your key responsibilitiesinclude:

• Coordinationand scheduling of genetics appointments, including initial consultations andreview appointments.
• Servingas a key point of contact for patients, clinicians, donor teams, and externalstakeholders.
• Managementof both in-person and telehealth (Zoom) consultations.
• Arrangingtandem appointments involving the Clinical Geneticist and Genetic Counsellors.
• Ensuringthe Clinical Geneticist has all relevant patient information and supportingdocumentation prior to appointments.
• Managingcorrespondence, reports, referrals, and clinical letters.
• Financialadministration, including invoicing, receipting, Medicare billing enquiries andexpense management.

Are you the ideal candidate for us?

To be successful in this role, you will be a highly organised Administrator orCoordinator who can think critically, work independently, and manage competingpriorities with ease.

You will demonstrate:

• Previousexperience in administration, medical administration, healthcare coordination,or a similar role.
• Exceptionalorganisational and time management skills.
• Theability to prioritise workload and meet deadlines in a dynamic environment.
• Strongattention to detail and a high level of accuracy.
• Provenability to manage multiple tasks simultaneously.
• Stronginterpersonal skills and a patient-focused approach.
• Aproactive, self-motivated, and solutions-focused mindset.
• Confidenceusing Microsoft Office and administrative systems.
• Experiencewith medical billing, Medicare, or healthcare administration will be highlyregarded.

Valuing each and every one of our employees

Leading the evolution of care also means caring for our people. We ensure allemployees feel included, supported and valued. Being part of the Monash IVFGroup gives you access to many benefits:

Yourprofessional growth truly matters to us—we’re dedicated to supporting you withmeaningful development opportunities, guidance, and a commitment to yoursuccess. You will have access to participate in an Annual Mentor Program, aswell as a Learning & Development Framework that supports your professionalgoals.

Wedeeply care about our employees’ physical and mental well-being, as well aswork-life balance, fostering a supportive environment where you feel valued,heard, and empowered to thrive both personally and professionally. Enjoy accessto CU Health Employee Assistance program and Fitness Passport gym membership!

Asa Nationally Accredited RTO, M Group Reproductive Healthcare Institute, youwill be empowered with the skills and nationally recognized qualifications tounlock new opportunities and reach your full potential.