Patient Services Coordinator

Litton Andrews Pty; City of Brisbane; On-site; AUD 39,000 - 50,000; Full time

Benefits offered by this job

Secure parking

Job summary

Litton Andrews in Brisbane is partnering with a leading boutique Refractive Specialist Practice in Fortitude Valley to recruit an experienced Patient Services Coordinator to own front desk operations and deliver a high standard of patient service.

The role includes a consultative sales component, handling patient enquiries, providing information, and guiding prospective patients through their decision-making journey.

Qualifications

• Previous experience in a customer service role with exposure to sales, achieving targets and KPIs.
• Excellent interpersonal and communication skills to build rapport with patients.
• Professional, well-presented and polished approach.
• Friendly telephone manner with a strong focus on patient service.
• Exceptional attention to detail and ability to manage competing priorities in a busy clinical environment.

Responsibilities

• Greet patients in a warm, professional manner.
• Manage front desk flow: calls, emails, clinic flow, payments.
• Schedule initial assessments and theatre procedures as needed.
• Maintain patient information across Genie EMR and CRM.
• Provide administrative support to Ophthalmologists and staff.

Skills

Customer service

Sales targets

Communication skills

Interpersonal skills

Attention to detail

Organisational skills

Tools

Genie EMR

CRM platform

Job description

Litton Andrews – Providing comprehensive medical and healthcare recruitment, consultancy, training, and business solutions, delivering the best staffing, practice management, and professional development services.

Litton Andrews is partnering with a leading boutique Refractive Specialist Practice in Fortitude Valley to recruit an experienced Patient Services Coordinator to take ownership of front desk operations and deliver a high standard of patient service.

The practice specialises in all elective procedures, including Laser Eye Surgery, Premium Cataract Surgery and Refractive Lens Surgery. With modern in-house laser suites, specialised clinical software and a close-knit, supportive team the clinic offers a professional working environment focused on patient care and service excellence.

The role also incorporates a consultative sales component, requiring a proactive approach to managing patient enquiries, providing information and supporting prospective patients throughout their decision-making journey. Strong communication skills, attention to detail and a professional, patient-focused approach are essential.

The position is permanent and full-time offering 76 hours per fortnight, Monday to Friday. Shifts are rostered between 8:30am and 6:00pm depending on clinic requirements. The role also includes occasional Saturday morning shifts (9:00am-12:00pm) and a weekday evening shift (12:00noon-9:00pm) to support the laser clinic. These additional shifts are shared equitably among the permanent team and the practice's casual employees.

Key duties and responsibilities will include (but not be limited too):

• Welcoming patients to the practice in a warm, professional manner
• Managing front desk flow, including phone calls and emails, running patient clinics and processing payments for in-room procedures
• Scheduling patient's complimentary initial assessments
• Booking theatre procedures, ensuring patient consent forms and additional paperwork are prepared, and assist senior secretarial staff with theatre lists.
• Manage patient information across multiple platforms such as Genie, a custom electronic medical records, and assist with responding to enquiries via the CRM platform.
• Provide general administrative support across the team including Ophthalmologists, Ophthalmic Technicians and Assistants

To be considered for this position, Candidates must be able to demonstrate:

• Previous experience in a customer service role, with exposure to sales, achieving targets and meeting KPIs.
• Excellent interpersonal and communication skills, with the ability to build rapport and establish positive relationships with patients.
• A professional, well-presented and polished approach.
• A friendly, courteous and professional telephone manner with a strong focus on patient service and experience.
• Exceptional attention to detail, strong organisational skills and the ability to manage competing priorities effectively in a busy, fast-paced clinical environment.

Remuneration:

A competitive hourly rate is on offer for the successful candidate, commensurate with experience. Located in Fortitude Valley the practice offers convenient access to public transport, with secure parking provided by the practice for evening shifts.