Patient Services Administrator - Part Time

Eastern Health; Shire of Yarra Ranges; On-site; AUD 36,000 - 48,000; Part time

Benefits offered by this job

Investment in your career

Work-life balance

Wellbeing support

Financial incentives

Job summary

Eastern Health Lilydale is seeking a motivated administration assistant to join our team in a part-time capacity. The role involves welcoming patients, managing registrations and enquiries, and providing reception support across Oncology, Theatre Reception and Main Reception services.

You will work three days per week (Wed, Thu, Fri) with varied shifts, and may have ad hoc days. Public transport access is good, and the role supports delivering high-quality patient care within a values-led health

Qualifications

• Excellent customer service and communication skills.
• Strong administrative and organisational abilities.
• Good attention to detail and accuracy.
• The ability to multitask and work independently.
• Experience in reception, administration or healthcare settings (desirable).
• Experience using IPM and EMR (desirable).

Responsibilities

• Welcoming and assisting patients, visitors and staff.
• Managing patient registrations, appointments and enquiries.
• Answering and directing telephone calls.
• Providing reception and customer service support.
• Maintaining accurate patient records and documentation.
• Processing administrative paperwork and correspondence.
• Liaising with clinical staff and other departments.
• Assisting with admissions and discharge-related administration.
• Supporting the day-to-day operation of Oncology, Theatre Reception and Main Reception services.

Skills

Customer service

Administrative skills

Attention to detail

Multitasking

Healthcare reception experience

Tools

IPM

EMR

Job description

Eastern Health Lilydale is seeking a motivated administration assistant to join our team in a part-time capacity. The role involves welcoming patients, managing registrations and enquiries, and providing reception support across Oncology, Theatre Reception and Main Reception services.

You will work three days per week (Wed, Thu, Fri) with varied shifts, and may have ad hoc days. Public transport access is good, and the role supports delivering high-quality patient care within a values-led health