Medical Receptionist

Access Health and Community; Lilydale; On-site; AUD 36,000 - 56,000; Part time

Benefits offered by this job

Free on-site parking

Salary packaging up to $15,990 per ann

$2,650 for meals and entertainment

Job summary

Access Health and Community in Lilydale invites applications for a friendly Customer Service Professional to join our GP Practice. You will create a welcoming patient experience, manage inquiries, and coordinate administrative tasks with the medical team in a supportive, community-focused setting.

Reporting to the Customer Service Manager, this permanent part-time (0.6 EFT) position runs 8.30am–4.30pm at AccessHC Lilydale, with opportunities for development, work-life balance and flexible

Qualifications

• Experience in customer-facing receptionist roles (medical, retail or hospitality).
• Excellent organizational skills and attention to detail.
• Ability to coordinate interpreting services when required.
• Proficiency in Microsoft Office Suite.
• Commitment to patient-centred care and privacy.

Responsibilities

• Assist customers to connect with AccessHC services.
• Provide administrative support and maintain confidentiality.
• Arrange interpreting/ translating services when required.
• Book and reschedule appointments for customers attending AccessHC.
• Collect and processing payments and claims for services delivered.
• Ability to work across Lilydale and Belgrave locations.

Skills

Customer service

Reception

Empathy

Interpersonal

Tools

MS Office

Job description

Job Type: Permanent - Part Time

Location: Lilydale

Job Category: Clinical - Medical,Customer Service

About Us

Access Health and Community (AccessHC) is a leading not-for-profit healthcare provider with over 150 years of experience delivering inclusive, person-centred care across Melbourne’s inner and outer east and northeast.

With over 600 staff and 200 volunteers across 17 locations, we provide integrated healthcare services including General Practice, Dental, Community Health, Allied Health, Mental Health, AOD, and Urgent Care services. Our people are united by a shared purpose: delivering compassionate, person-centred care that strengthens communities.

At AccessHC, you'll join a values-driven organisation that embraces Equity, Collaboration, Respect, Innovation and Quality in everything we do.

Job Description

The opportunity

We are seeking an exceptional Customer Service Professional to join our Lilydale GP Practice. With outstanding interpersonal skills, empathy, and emotional intelligence, you will provide a warm and welcoming experience for every patient while delivering exceptional customer service in a caring healthcare community service environment.

Reporting to the Customer Service Manager, this is a Permanent Part-time 0.6 EFT role - 8.30am - 4.30pm based at AccessHC Lilydale. Our workplace culture is vibrant, and we offer opportunities for career progression, work life balance and flexible working.

If you thrive in a fast-paced environment, enjoy helping others, and want to make a genuine difference in your community, we would love to hear from you.

What We Offer

• Supportive and values-based culture and engaged workforce
• Culture of trust and empowerment for people to grow and thrive
• Commitment to work-life balance with flexible working conditions
• Focus on staff wellbeing and health through our Employee Assistance Program (EAP)
• Commitment to ongoing professional development and career growth
• Paid parental leave and opportunity to purchase additional leave
• Annual leave loading
• Generous salary packaging opportunities of up to $15,990 per annum plus $2,650 for meals and entertainment expenses
• Free on-site parking
• Opportunities for career progression within a growing healthcare organisation

Read more about our culture and benefits: https://accesshc.org.au/culture-and-benefits

Desired Skills And Experience

What you will be doing

Candidates must possess excellent organisational skills, great attention to detail and the ability to provide efficient administrative support to the medical team and provide customers with information about the services and activities offered by AccessHC. Our workplace culture is vibrant, and we offer opportunities for career progression, work life balance and flexible working.

• Assist customers to connect with our services directly or by referring them to the appropriate team
• Provide administrative support to the team and maintain strict confidentiality
• Arrange and co-ordinate interpreting/translating services when required
• Book and rescheduling appointments for customers attending our premises in person
• Collect and processing payments and claims for services delivered
• Ability to working across Lilydale and Belgrave locations

About you

Key Selection Criteria

• A passion to deliver an exceptional customer service engagement with all customers
• Experience in a customer-facing receptionist roles, such as medical, retail or hospitality
• Engaging warm personality with the ability to quickly build rapport
• Emotional intelligence and passion for making a difference in the community
• Organised with strong attention to detail
• Strong problem solving and negotiation skills
• Demonstrated ability to work independently and in a team environment
• Demonstrated ability to relate to people from a diverse range of social, cultural, and ethnic backgrounds
• Proficiency in using Microsoft Office Suite & and other relevant software applications
• Best Practice, TRAKCare are highly desirable

Compliance Requirements

• National Police Check, Working with Children Check, NDIS Worker Screening Check.
• Evidence of the right to work in Australia and a valid Driver’s Licence.

Attributes We Value

• Strong customer service skills
• Strong communication and interpersonal skills
• High level of cultural sensitivity and awareness
• Commitment to continuous quality improvement
• A willingness to learn new skills
• Effective time management and prioritisation skills
• Well-developed presentation and written communication skills
• Demonstrated behaviours consistent with AccessHC values

Applications close DATE: 25th October 2026

Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices.

Access is required to undertake compliance checks; however, a record of criminal history does not preclude applicants from applying for suitable positions. All applications will be assessed on a case-by-case basis and managed in a confidential and practical manner.