Administration Assistant

Eastern Health; Shire of Yarra Ranges; On-site; AUD 36,000 - 48,000; Part time

Benefits offered by this job

Investment in your career

Work-life balance

Wellbeing support

Financial incentives

Job summary

Eastern Health Lilydale is seeking a motivated administration assistant to join our team in a part-time capacity. The role involves welcoming patients, managing registrations and enquiries, and providing reception support across Oncology, Theatre Reception and Main Reception services.

You will work three days per week (Wed, Thu, Fri) with varied shifts, and may have ad hoc days. Public transport access is good, and the role supports delivering high-quality patient care within a values-led health

Qualifications

• Excellent customer service and communication skills.
• Strong administrative and organisational abilities.
• Good attention to detail and accuracy.
• The ability to multitask and work independently.
• Experience in reception, administration or healthcare settings (desirable).
• Experience using IPM and EMR (desirable).

Responsibilities

• Welcoming and assisting patients, visitors and staff.
• Managing patient registrations, appointments and enquiries.
• Answering and directing telephone calls.
• Providing reception and customer service support.
• Maintaining accurate patient records and documentation.
• Processing administrative paperwork and correspondence.
• Liaising with clinical staff and other departments.
• Assisting with admissions and discharge-related administration.
• Supporting the day-to-day operation of Oncology, Theatre Reception and Main Reception services.

Skills

Customer service

Administrative skills

Attention to detail

Multitasking

Healthcare reception experience

Tools

IPM

EMR

Job description

Eastern Health has services across the largest geographical area of any metropolitan health service in Victoria.

We provide a range of emergency, surgical, medical and general healthcare services to people and communities that are diverse in culture, age, socio-economic status and healthcare needs.

Administration Assistant

• Eastern Health Lilydale is seeking a motivated and customer focused administration assistant to join our team.
• Part time | 3 days per week | Wednesday, Thursday and Friday, with additional ad hoc days available.
• Based at Eastern Health - Lilydale (Yarra Ranges Health)
• Hours are varied - 7.15am to 3.45pm, 7.30am to 4pm, 8am to 4.30pm, 8.30am to 5pm and 9.30am to 6pm. The successful candiate must be able to work all of the required shift times and days.

Eastern Health is one of Victoria's largest public health services. As a values-led, integrated service united by our Healthier Together promise, we deliver high-quality care, support and service to a broad and diverse community across Melbourne’s east and beyond.

About the role

This is an exciting opportunity to become a part of a supportive healthcare environment and contribute to the delivery of high quality patient care. As an administration assistant, you will be the first point of contact for patients, visitors and staff, providing professional administrative and reception support to ensure the smooth operation of services.

• Join a supportive and welcoming team
• Additional ad hoc shifts available to supplement regular hours
• Easy access to public transport
• Make a meaningful contribution to the patient experience and healthcare delivery

If you enjoy working in a fast-paced environment, providing exceptional customer service and supporting patients and clinical teams, we would love to hear from you.

This position involves:

• Welcoming and assisting patients, visitors and staff
• Managing patient registrations, appointments and enquiries
• Answering and directing telephone calls
• Providing reception and customer service support
• Maintaining accurate patient records and documentation
• Processing administrative paperwork and correspondence
• Liaising with clinical staff and other departments
• Assisting with admissions and discharge-related administration
• Supporting the day-to-day operation of Oncology, Theatre Reception and Main Reception services

What you’ll bring

• Excellent customer service and communication skills
• Strong administrative and organisational abilities
• Good attention to detail and accuracy
• The ability to multitask and work independently
• Experience in reception, administration or healthcare settings (desirable)
• Experience using IPM and EMR (desirable), along with other health related programs

What we offer

Being part of Eastern Health means belonging to a welcoming team of healthcare experts. We offer a range of benefits including:

• Investment in your career through continuous learning, mentoring, professional development, and opportunities to progress into specialist, leadership or advanced practice pathways.
• Work-life balance with flexible working arrangements, study and professional development leave, and leave purchasing options.
• Wellbeing support through fitness programs, confidential employee assistance services for you and your family, and 24/7 access to a range of support resources.
• Financial incentives to help you make the most of your earnings, including salary packaging through Maxxia, novated leasing options, and employee discounts on health insurance, banking and more.

Our commitments

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability across the communities we serve and within our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• We are shaping a culture that delivers exceptional care for our community, and an exceptional experience for all the people who make it possible.

Our Values in Action

Respect for all | Safe and welcoming | Partnering in care | Innovate, learn and lead

You must be eligible to work in Australia. Applications are reviewed as they are received, so we encourage early applications as the advertisement may close prior to the closing date.

Shortlisted candidates will be contacted to arrange an interview, and all applicants will be advised of the outcome of their application. Appointment to this position is subject to a satisfactory National Police Check, compliance with mandatory vaccination requirements, including annual influenza vaccination, and evidence of immunity to vaccine-preventable diseases where required.

Contact Number: 0457 563 ***

Contact Email: ***************@easternhealth.org.au

Job Posting End Date: 23/10/26

Contact the person listed in the advertisement above for any queries related to the role or for any adjustments you may require during the recruitment process.

Or contact our Talent Acquisition team for support on (03) 9955 7*** (option 1) or ***************@easternhealth.org.au for any assistance with your application.