Patient Safety & Quality Improvement Lead

Healthscope; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Discounted health insurance

Continued professional development

Flexibility to work across multiple-h

Health coaching and wellness resources

Job summary

The Melbourne Clinic, part of Healthscope, seeks a motivated health professional to support high-quality patient care within a busy private mental health service in Richmond, Victoria.

You will contribute to a culture of safety and continuous improvement, with responsibilities spanning feedback and incident management, clinical audits, and data reporting. Professional development is encouraged within our national network.

Qualifications

• Feedback management, including complex complaints.
• Incident management, including CSR and RCA investigations.
• Clinical audits – scheduling, supporting completion and, at times, undertaking the audit.
• Data and reporting – analysing data and trends for high level reports to Exec and Corporate.
• Working with Children Check (if relevant).
• Nursing experience (desired).
• Commitment to quality patient care.
• Compliance with ACQSHC National Standards.

Responsibilities

• Feedback management, including handling complex complaints.
• Incident management, including CSR and RCA investigations.
• Clinical audits – scheduling, supporting completion and, at times, undertaking the audit.
• Data and reporting – analysing data and trends to provide high level reports to Executive and Corporate.
• Working with Children Check (if relevant).
• Nursing experience (desired).
• Commitment to quality patient care.
• Compliance with ACQSHC National Standards.

Skills

Feedback management

Incident management

Clinical audits

Data analysis

Communication

Customer service

Decision making

Job description

The Melbourne Clinic, part of Healthscope, seeks a motivated health professional to support high-quality patient care within a busy private mental health service in Richmond, Victoria.

You will contribute to a culture of safety and continuous improvement, with responsibilities spanning feedback and incident management, clinical audits, and data reporting. Professional development is encouraged within our national network.