Quality & Risk Lead for Mental Health Care

The Melbourne Clinic; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Discounted health insurance

Continuing professional development

Job summary

The Melbourne Clinic, Australia's largest private mental health service, is seeking a health professional to support continuous improvement of systems and processes in a busy hospital setting. The role focuses on building a culture of high-quality, safe services and encouraging staff to contribute ideas for improvement.

Based in Richmond, Victoria, you will work with a multidisciplinary team and an Intake group to triage enquiries and admissions.

Qualifications

• Experience in healthcare quality and safety is preferred.
• Knowledge of ACQSHC National Standards is desirable.
• Excellent communication and problem-solving skills.

Responsibilities

• Feedback management, including complex complaints.
• Incident management, including CSR and RCA investigations.
• Clinical audits - scheduling, supporting completion and at times, undertaking the audit.
• Data and reporting - analysing data and trends to provide high level reports to Executive and Corporate.
• Working with Children Check (if relevant).
• Nursing experience (desired).
• Commitment to Quality Patient Care.
• Compliance with ACQSHC National Standards.
• Sound decision making and problem-solving.

Skills

Feedback management

Incident management

Clinical audits

Data reporting

Communication

Customer service

Job description

The Melbourne Clinic, Australia's largest private mental health service, is seeking a health professional to support continuous improvement of systems and processes in a busy hospital setting. The role focuses on building a culture of high-quality, safe services and encouraging staff to contribute ideas for improvement.

Based in Richmond, Victoria, you will work with a multidisciplinary team and an Intake group to triage enquiries and admissions.