Quality & Risk Coordinator

The Melbourne Clinic; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Discounted health insurance

Continuing professional development

Job summary

The Melbourne Clinic, Australia's largest private mental health service, is seeking a health professional to support continuous improvement of systems and processes in a busy hospital setting. The role focuses on building a culture of high-quality, safe services and encouraging staff to contribute ideas for improvement.

Based in Richmond, Victoria, you will work with a multidisciplinary team and an Intake group to triage enquiries and admissions.

Qualifications

• Experience in healthcare quality and safety is preferred.
• Knowledge of ACQSHC National Standards is desirable.
• Excellent communication and problem-solving skills.

Responsibilities

• Feedback management, including complex complaints.
• Incident management, including CSR and RCA investigations.
• Clinical audits - scheduling, supporting completion and at times, undertaking the audit.
• Data and reporting - analysing data and trends to provide high level reports to Executive and Corporate.
• Working with Children Check (if relevant).
• Nursing experience (desired).
• Commitment to Quality Patient Care.
• Compliance with ACQSHC National Standards.
• Sound decision making and problem-solving.

Skills

Feedback management

Incident management

Clinical audits

Data reporting

Communication

Customer service

Job description

An amazing opportunity is available for a motivated and passionate health professional committed to the continuous improvement of systems and processes within a busy hospital environment. Located in Richmond, Victoria.

• Contribute to outstanding patient care within a dedicated team
• Inclusive, values‑led workplace

About the role:

You will play a key role in building the foundations for a culture of high quality, safe services and an environment where everyone feels safe to speak and contribute to solutions for improvement.

About us:

The Melbourne Clinic is Australia's largest private mental health service providing 203 inpatient beds, standalone Day Program centre, an Outreach Program, consulting suites at three locations and a Consultation Liaison service.

Nationally and internationally renowned for our quality mental health care services, our focus is to provide our patients with the support and expertise from a comprehensive multi-disciplinary team of over 200 accredited Psychiatrists, Addiction Medicine specialists, Pain Medicine specialists and experienced registered mental health nurses, Allied Health Staff (Psychologists, Social Workers, Dietitians, Exercise Physiologist and Art Therapist) in conjunction with several key support services such as Administration and Housekeeping services. Our Intake team, all experienced mental health clinicians, triage all enquiries and admissions.

Key Responsibilities:

• Feedback management, including complex complaints
• Incident management, including CSR and RCA investigations
• Clinical Audits - scheduling, supporting completion and at times, undertaking the audit
• Data and Reporting - analysing data and trends to provide high level reports to Executive and Corporate
• Working with Children Check (if relevant)
• Nursing experience (desired)
• Commitment to Quality Patient Care
• Compliance with ACQSHC National Standards
• Sound Decision making and problem-solving skills
• Excellent communication and customer service skills

Why Healthscope:

When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

You’ll also benefit from:

• Flexibility to work across one or multiple hospitals across our network
• Discounted health insurance (non-causuals only)
• Continous professional development, education & support provided to encourage growth

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.

Come and be the difference in our patient's lives.

More Information:

Our commitment to quality and safety for our patients, staff and visitors is our highest priority. We are also committed to child safety. We are committed to the safety, participation and empowerment of all children. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.