Administration Officer

The Melbourne Clinic; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Professional development

Supportive team

Inclusive workplace

Job summary

The Melbourne Clinic in Richmond, Victoria is seeking an experienced Administration Officer to join our consulting suites team for an immediate start. You will support doctors with daily admin tasks, handle phone and email enquiries, bill patients, process Medicare claims, and maintain accurate medical records.

Join a friendly, patient‑focused team in Australia's largest private mental health service, offering ongoing professional development, training, and a supportive, inclusive workplace.

Qualifications

• 2–3 years experience in healthcare with exceptional customer service skills.
• Excellent interpersonal and communication skills.
• Highly developed organisational skills with the ability to prioritise tasks in a fast-paced environment.

Responsibilities

• Support doctors with day-to-day administrative tasks.
• Manage phone and email enquiries professionally.
• Bill patients and process Medicare claims.
• Maintain accurate records and medical records preparation.
• Liaise with hospital departments and external clinics.

Skills

Healthcare experience

Customer service

Interpersonal skills

MS Office

Zedmed

Tools

Zedmed

Job description

Are you motivated and passionate Administration Officer looking to step into a rewarding career opportunity?

• Full-time opportunity
• Continuous professional development, education & support provided
• Deliver outstanding patient care within a dedicated team
• Inclusive, values‑led workplace

About the role:

The Melbourne Clinic is seeking an experienced Administration Officer to join our consulting suites team for an immediate start. You will join a friendly team of professionals who pride themselves on offering outstanding service and high- quality care to all patients. This is a great role for experienced and patient care-focused individuals who want to achieve a dynamic career in healthcare.

About us:

The Melbourne Clinic, situated in Richmond, Victoria, is Australia's largest private mental health service, providing a variety of recovery focussed inpatient and outpatient programs that are tailored to meet the needs of people with a range of mental health conditions. The Melbourne Clinic is an inclusive and diverse workplace welcoming of all patients, staff, and visitors regardless of ethnicity, religion, age, neurodiversity, gender identity, or sexuality. We are committed to providing our staff with a structured induction and orientation, and opportunities for ongoing training and professional development. We value individuality and embrace people with differing experiences, knowledge, and skills with the intention of building a thriving, professional working environment that is both nurturing and safe.

Key responsibilities:

• Support doctors with day-to-day administrative tasks
• Manage phone and email enquiries with a friendly and professional manner
• Bill patients and process Medicare claims
• Maintain accurate and effective record management systems including preparation of medical records
• Liaise with different departments within the hospital, other GP clinics and hospitals
• Experience (2-3 years) in healthcare with exceptional customer service skills
• Excellent interpersonal and communication skills
• Highly developed organisational skills with the ability to prioritise tasks and meet deadlines in a fast-paced environment
• Strong attention to detail
• Be able to work independently and within a multidisciplinary team environment
• Exceptional computer skills - MS Office (Outlook, Word, and Excel)
• Zedmed experience (desired)

Why Healthscope?

When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

You’ll also benefit from:

• Flexibility to work across one or multiple hospitals across our network
• Discounted health insurance (non-casuals only)
• Continuous professional development, education & support provided to encourage growth

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.

More Information: Our commitment to quality and safety for our patients, staff and visitors is our highest priority. We are also committed to child safety. We are committed to the safety, participation and empowerment of all children. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.