Quality & Risk Coordinator

Healthscope; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Discounted health insurance

Continued professional development

Flexibility to work across multiple-h

Health coaching and wellness resources

Job summary

The Melbourne Clinic, part of Healthscope, seeks a motivated health professional to support high-quality patient care within a busy private mental health service in Richmond, Victoria.

You will contribute to a culture of safety and continuous improvement, with responsibilities spanning feedback and incident management, clinical audits, and data reporting. Professional development is encouraged within our national network.

Qualifications

• Feedback management, including complex complaints.
• Incident management, including CSR and RCA investigations.
• Clinical audits – scheduling, supporting completion and, at times, undertaking the audit.
• Data and reporting – analysing data and trends for high level reports to Exec and Corporate.
• Working with Children Check (if relevant).
• Nursing experience (desired).
• Commitment to quality patient care.
• Compliance with ACQSHC National Standards.

Responsibilities

• Feedback management, including handling complex complaints.
• Incident management, including CSR and RCA investigations.
• Clinical audits – scheduling, supporting completion and, at times, undertaking the audit.
• Data and reporting – analysing data and trends to provide high level reports to Executive and Corporate.
• Working with Children Check (if relevant).
• Nursing experience (desired).
• Commitment to quality patient care.
• Compliance with ACQSHC National Standards.

Skills

Feedback management

Incident management

Clinical audits

Data analysis

Communication

Customer service

Decision making

Job description

An amazing opportunity is available for a motivated and passionate health professional committed to the continuous improvement of systems and processes within a busy hospital environment. Located in Richmond, Victoria.

• Contribute to outstanding patient care within a dedicated team
• Inclusive, values‑led workplace

About the role:

You will play a key role in building the foundations for a culture of high quality, safe services and an environment where everyone feels safe to speak and contribute to solutions for improvement.

About us:

The Melbourne Clinic is Australia’s largest private mental health service providing 203 inpatient beds, standalone Day Program centre, an Outreach Program, consulting suites at three locations and a Consultation Liaison service.

Nationally and internationally renowned for our quality mental health care services, our focus is to provide our patients with the support and expertise from a comprehensive multi-disciplinary team of over 200 accredited Psychiatrists, Addiction Medicine specialists, Pain Medicine specialists and experienced registered mental health nurses, Allied Health Staff (Psychologists, Social Workers, Dietitians, Exercise Physiologist and Art Therapist) in conjunction with several key support services such as Administration and Housekeeping services. Our Intake team, all experienced mental health clinicians, triage all enquiries and admissions.

Key Responsibilities:

Feedback management, including complex complaints

Incident management, including CSR and RCA investigations

Clinical Audits – scheduling, supporting completion and at times, undertaking the audit

Data and Reporting – analysing data and trends to provide high level reports to Executive and Corporate.

Working with Children Check (if relevant)

Nursing experience (desired)

Commitment to Quality Patient Care

Compliance with ACQSHC National Standards

Sound Decision making and problem-solving skills

Excellent communication and customer service skills

Why Healthscope:

When you join Healthscope, you become part of ourCommunity of Care. Our people are at the heart of our organisation - no matter the role, every dayour people make a differenceto the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

You’ll also benefit from:

Flexibility to work across one or multiple hopsitals across our network

Discounted health insurance (non-causuals only)

Continous professional development, education & support provided to encourage growth

We pride ourselves on working withtalented, passionate and caringpeople to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challengestogether.

Come and be the difference in our patient's lives.

More Information:Our commitment to quality and safety for our patients, staff and visitors is our highest priority. We are also committed to child safety. We are committed to the safety, participation and empowerment of all children. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.