Patient Revenue Services Mgr

Austin Health; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Salary packaging

Wellness program

Onsite childcare

Mentoring and career development

Job summary

Austin Health is seeking a Patient Revenue Services Manager to lead day-to-day revenue team operations, focusing on patient billing, receipting and debt management. You will drive service excellence, governance and robust financial controls across a complex, multi-campus health service.

Bring expertise in health billing (MBS and health funds) and a strong customer-service orientation to improve performance and ensure compliant revenue management across patient services.

Qualifications

• Experience leading high-volume billing/collections teams.
• Strong customer service excellence in healthcare.
• Expertise in health billing including Medicare Benefits Scheme (MBS).
• Knowledge of debt management and election processes.

Responsibilities

• Oversee day-to-day management of the Revenue teams.
• Lead the customer service component for Revenue tasks and services.
• Ensure revenue integrity through controls, reconciliations and reporting.
• Support informed patient choice and collaborate with clinical/operational leaders to reduce revenue risks.

Skills

Billing leadership

Customer service

Medicare/MBS knowledge

Debt management

Job description

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• Full time, ongoing position
• Located on Mount Street, Heidelberg

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About the Finance department

The Finance Department provides services covering: Management Accounting, incorporating budgeting and financial analysis, Financial Accounting, incorporating Accounts Payable, Accounts Receivable, Capital, Patient Billing and Sundry Debtors, Private Practice administration, Cash Management and Investments.

• Patient Revenue Services Department sits within the Finance Division
• Austin Health has three campuses, Austin, Royal Talbot and Repatriation. The Finance Department is located on the Austin Campus of the health service with some functions, such as cashiering alternating between the three campuses

About the role

The Patient Revenue Services Manager is responsible for election of private and compensable patients, billing patients, receipting payments and debt management.

The role will provide strong financial leadership, governance and a customer focused perspective within a complex organisation that operates across patient care, research and academia. The role will contribute to identification of process and system improvement ensuring strong and robust financial controls across the organization.

A regular day will see you:

• Responsible for day-to-day management of the Revenue teams.
• Lead the customer service role for the Revenue teams functional tasks in relation to services provision.
• Protect revenue integrity through effective controls, reconciliations, reporting and continuous improvement.
• Deliver respectful, accessible service to patients and families, support informed patient choice, and partner with clinical and operational leaders to address revenue risks and improve performance.

About you

As the Patient Revenue Services Manager, You will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You'll bring energy and drive to your work, and have a keen interest in developing your skillset.

To be successful in this role you'll bring with you:

• Previous experience managing a high-volume billing/collections transactional teams with demonstrated excellence in customer service;
• Subject matter expert in health billing including Medicare Benefits Scheme (MBS), Health Funds and compensable agencies; schedule of fees and associated services rules;
• Timely & accurate analysis skills and ability to report actual performance, of Patient Services Department;
• Ability to develop a knowledge base of election, billing & debt management and provide advice to internal and external customers regarding all matters relating to election, billing & debt management.

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
• Mentoring and career development opportunities.

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

All appointments are made subject to a satisfactory National Police Check and if required, a Working with Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards.If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Jimmy Jacob, Director Financial Operations at [e-mail]