Patient Liaison Officer

NSW Health; Sydney; Vor Ort; AUD 82.000 - 84.000; Vollzeit

Zusammenfassung

NSW Health at Westmead Hospital is seeking a Patient Liaison Officer to assess admissions and determine accurate financial classifications while ensuring revenue processes are timely and compliant. You will interact with patients, clinical teams, and hospital staff to provide clear advice on classifications, insurance options, and costs.

The role requires on-site work across a 7-day roster, with responsibilities including training staff, managing documentation, and contributing to policy

Qualifikationen

• Experience in patient revenue management and financial classification.
• Ability to assess admissions and determine financial classifications.
• Strong communication and stakeholder engagement skills.
• Willingness to work a 7-day roster and provide on-site training.

Aufgaben

• Assess patient admissions to determine financial classification in NSW Health.
• Interview patients and explain classifications, private health insurance, and costs.
• Manage admission documents, fund checks, claims, and iPM updates.
• Provide training and guidance to staff and the PLO team.
• Support revenue maximisation and compliant processes.
• Respond to inquiries and promote NSW Health services.

Kenntnisse

Customer service

Financial administration

Healthcare revenue

Stakeholder engagement

Documentation & training

Microsoft Office

Tools

Billing systems

iPM

Jobbeschreibung

Drive revenue outcomes through accurate patient financial classification
Work across a fast-paced hospital environment at Westmead
Make a difference through patient-focused service and expert advice

Manage patient financial classifications, revenue processes and stakeholder support while delivering accurate, compliant service in a busy hospital environment.

Employment Type:PermanentFull Time / Permanent Part Time
Position Classification:Administration Officer Level 5
Remuneration:$82,337.78 - $84,205.25 per annum
Hours Per Week:38(Job share may be considered for part time hours)
Location:Westmead Hospital

Where you'll be working

Join the Patient Liaison team at Westmead Hospital, supporting patients, clinical teams and staff across a dynamic healthcare environment. You will combine customer service, financial administration and healthcare revenue expertise to support positive patient and business outcomes.

Work closely with patients, clinical teams, Finance and hospital stakeholders

Support accurate financial classification and revenue management

Provide on-site advice, training and guidance to staff and the PLO team

Work across the hospital environment, responding to changing operational needs

Contribute to a collaborative team committed to quality, compliance and service

What you'll be doing

As a Patient Liaison Officer, you will assess patient admissions and determine the appropriate financial classification while ensuring revenue processes are accurate, timely and compliant with NSW Health requirements.

Assess Emergency Department, planned and direct ward admissions, including MVA, DVA, workers compensation, overseas and Defence Force classifications

Interview patients and provide clear advice about financial classifications, private health insurance and healthcare costs

Manage admission documentation, acute care certificates, fund checks, claims information and iPM updates

Use revenue and billing systems to identify opportunities, maintain accurate records and support revenue maximisation

Provide training, resolve patient and stakeholder enquiries, and contribute to policy and process improvements

Demonstrated experience in a customer-focused environment, with the ability to build and maintain professional relationships while promoting services effectively.

Strong ability to assess complex issues, develop sound solutions, and implement effective problem-solving strategies in a high-pressure healthcare setting.

Capacity to work independently while contributing effectively within a multidisciplinary team to achieve operational and financial objectives.

Excellent verbal and written communication, interpersonal, and negotiation skills, with the ability to resolve conflicts professionally and maintain positive stakeholder engagement.

Experience using Microsoft Office Suite, with an understanding of NSW Health information systems for billing and patient administration, ensuring accurate data management and compliance.

Willingness and availability to work morning and afternoon shifts as part of a 7-day roster, ensuring continuous support and operational coverage across multiple facilities.

Proven ability to lead change initiatives, implement new systems and processes, and provide training and support to ensure smooth transitions and operational improvements.

Ability to interpret, apply, and ensure adherence to NSW Health policies, ensuring compliance with relevant regulations and contributing to best practices in patient revenue management.

Requisition ID: REQ688816
Applications Close:25 October 2026

For inquiries about the role, contactElizabeth Hunt at [e-mail]

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.