Admin Officer Level 3 - Aged Care Information and Liaison Service

NSW Health; Sydney; On-site; AUD 74,000 - 76,000; Full time

Benefits offered by this job

Australian city Proximity

Job summary

NSW Health is recruiting an Admin Officer Level 3 for the Aged Care Information and Liaison Service at Westmead Hospital. The role supports patient transitions, placement coordination and liaison with hospitals and residential aged care facilities across Western Sydney Local Health District.

You will work in a collaborative, multidisciplinary team, building relationships with stakeholders and providing high-quality administrative and coordination support to ensure timely discharge and access to

Qualifications

• Qualification in Welfare or extensive client related administrative experience.
• Excellent verbal and written communication and conflict resolution skills.
• Highly developed organisational and priority allocation skills.
• High level computer literacy and data entry skills.
• Strong customer service orientation and stakeholder engagement experience.
• Australian Driver's Licence is preferred.

Responsibilities

• Coordinating and facilitating placements into Residential Aged Care Facilities across the District.
• Maintaining centralised databases, vacancy information and patient placement records to support service delivery.
• Providing advice and information to social workers, healthcare professionals, patients and aged care providers regarding placement options and services.
• Developing productive relationships with aged care facilities through regular communication, site visits and stakeholder engagement activities.
• Monitoring activity data and knowledge of aged care legislation to support continuous service improvement.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Education

Welfare qualification

Tools

Data entry

Job description

Admin Officer Level 3 - Aged Care Information and Liaison Service

Make a real difference in patient care and aged care transitions

Build strong partnerships across hospitals and aged care providers

Diverse role combining coordination, stakeholder engagement and service delivery

Coordinate placements, build aged care networks and support timely patient transitions across Western Sydney's health and aged care services.

Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 3
Remuneration: $73,915.11 - $ 76,218.80 per annum
Hours Per Week: 38
Location:Westmead Hospital

Where you'll be working
Join the Aged Care Information and Liaison Service (ACILS) at Westmead Hospital, supporting patients across Western Sydney Local Health District to access appropriate Residential Aged Care Facilities. This highly valued service plays a critical role in improving patient flow, supporting safe and timely discharge planning, and helping patients and families navigate aged care options.

Working within a collaborative multidisciplinary environment, you'll engage with hospitals, aged care providers, social workers and community stakeholders to deliver patient-centred outcomes while contributing to one of Australia's largest and most diverse health districts.

In this role you will:

Work alongside experienced healthcare professionals across Western Sydney Local Health District.

Build and maintain strong relationships with Residential Aged Care Facilities and key stakeholders.

Be part of a supportive, inclusive and values-driven team culture.

Contribute to improving patient journeys and access to appropriate aged care services.

Access ongoing learning, development and career growth opportunities within NSW Health.

What you'll be doing
As the Admin Officer Level 3 within ACILS, you will provide high-quality administrative, coordination and liaison support to facilitate residential aged care placements for patients across Western Sydney Local Health District hospitals. You will act as a key point of contact and trusted resource, ensuring accurate information, effective stakeholder engagement and timely patient outcomes.

Key responsibilities include:

Coordinating and facilitating placements into Residential Aged Care Facilities across the District.

Maintaining centralised databases, vacancy information and patient placement records to support service delivery.

Providing advice and information to social workers, healthcare professionals, patients and aged care providers regarding placement options and services.

Developing productive relationships with aged care facilities through regular communication, site visits and stakeholder engagement activities.

Monitoring activity data, maintaining contemporary knowledge of aged care legislation and services, and supporting continuous service improvement.

Join us and make a meaningful impact

Qualification in Welfare or extensive client related administrative experience.

Excellent verbal and written communication and conflict resolution skills with the ability to deal confidently and courteously with people at all levels.

Highly developed organisational and priority allocation skills with the ability to manage time effectively and efficiently.

High level computer literacy and data entry skills.

Demonstrated strong customer service skills, interpersonal skills with a focussed and responsible approach to managing sensitive enquiries whilst maintaining strict confidentiality.

Experience in quality customer service and/or developing and maintaining relationships with key stakeholders internal and external to the organisation.

Experience in delivering work related presentations and the provision education and training to a variety of key stakeholders.

Current Drivers Licence valid within Australia

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.