Wardsperson Co-Ordinator

NSW Health; Sydney; Sur place; AUD 99 000 - 121 000; Plein temps

Résumé du poste

NSW Health at Westmead Hospital seeks a Wardsperson Co-Ordinator to lead wardsperson services, ensuring high-quality care while managing resources, performance and priorities.

You will coach supervisors, monitor KPIs and drive safety, continuous improvement and patient-centred care across the department. The role requires roster flexibility and leadership across multiple locations.

Qualifications

• Tertiary qualification in management or equivalent.
• Proven leadership and team management skills to ensure high-quality customer services.
• Strategic planning and management skills with ability to lead complex change.
• Experience in budgeting and analysing financial data for a large department.
• Proven communication, negotiation, and relationship-building with diverse stakeholders.

Responsabilités

• Lead day-to-day wardsperson operations in a busy hospital environment.
• Build strong relationships with internal and external stakeholders across multiple teams.
• Foster a positive, respectful and inclusive workplace culture aligned with WSLHD CORE values.
• Support a culture of safety, accountability, learning and continuous improvement.
• Contribute to quality improvement, accreditation and person-centred care initiatives.
• Coordinate daily wardsperson operations, resources, equipment and service requirements within budget.
• Lead, coach and support supervisors, team leaders and staff to achieve service and performance objectives.
• Monitor KPIs, service outcomes and operational activity, identifying opportunities to improve performance and reduce costs.
• Manage service issues, complaints, incidents and stakeholder requests, using feedback to strengthen service delivery.
• Champion quality, safety, risk management, training and continuous improvement across the department.

Connaissances

Leadership

Staff management

Budgeting

Performance monitoring

Stakeholder relations

Coaching

Team leadership

Strategic planning

Formation

Tertiary qualification in management

Outils

Microsoft Office

HPEC

Health Roster

Financial management systems

Description du poste

• Lead essential hospital support services at Westmead Hospital
• Shape high-performing teams through coaching and operational leadership
• Drive quality, safety and continuous improvement across wardsperson services

Lead people, performance and service delivery in a fast-paced hospital environment where your leadership makes a difference every day.

Employment Type:PermanentFull Time
Position Classification:General Admin Staff Grade 12
Remuneration: $ 109,828.06 per annum
Hours Per Week: 38
Location: Westmead

Where you'll be working
Join Westmead Hospital, part of Western Sydney Local Health District (WSLHD), and play a key leadership role supporting the delivery of safe, responsive and efficient hospital services. You’ll work across a complex healthcare environment, partnering with clinical and corporate teams and leading a dedicated wardsperson workforce.

• Lead day-to-day wardsperson operations in a busy hospital environment.
• Build strong relationships with internal and external stakeholders across multiple teams.
• Foster a positive, respectful and inclusive workplace culture aligned with WSLHD CORE values.
• Support a culture of safety, accountability, learning and continuous improvement.
• Contribute to quality improvement, accreditation and person-centred care initiatives.

What you'll be doing
As Wardsperson Co-Ordinator, you’ll provide operational leadership and strategic direction to wardsperson services, ensuring high-quality service delivery while managing resources, performance and competing priorities.

• Coordinate daily wardsperson operations, resources, equipment and service requirements within budget.
• Lead, coach and support supervisors, team leaders and staff to achieve service and performance objectives.
• Monitor KPIs, service outcomes and operational activity, identifying opportunities to improve performance and reduce costs.
• Manage service issues, complaints, incidents and stakeholder requests, using feedback to strengthen service delivery.
• Champion quality, safety, risk management, training and continuous improvement across the department.

Make a difference with NSW Health
Bring your leadership, operational expertise and commitment to quality to a role where your work directly supports the delivery of safe and effective healthcare. Join Western Sydney Local Health District and help build a stronger, safer and more connected health service for our communities.

License: Class 1A non-restricted

Selection Criteria:

• Tertiary qualification in management and/or significant experience in management of a service/operation.
• Demonstrated leadership and team management skills, particularly in managing staff resources, to ensure provision of high-quality focused customer services.
• Demonstrated strategic planning and management skills and the capacity to lead the development and implementation of a complex and visionary strategic integrated action plans designed to address key challenges and experience in leading major change.
• Demonstrated ability to manage budgets, analyse financial data for a large department.
• Proven ability to direct interpersonal communication, negotiation, influencing and motivational skills which demonstrate a capacity to build and maintain relationships with a diverse stakeholder group.
• Proficient in the use of Microsoft Office applications, HPEC, Health Roster, and use of financial management systems.
• Demonstrated experience working with senior executives, clinicians and managers within a large complex environment, with a proven track record in building rapport and establishing trust.
• Ability to work seven-day rotating roster and to work in various locations/shifts to meet the demand of services.

Requisition ID: REQ694061
Applications Close: 22 October 2026

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/

Westmead Hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.