Administration Officer Level 2 - Brain Injury Unit

NSW Health; Sydney; On-site; AUD 69,000 - 72,000; Full time

Benefits offered by this job

Public transport access

On-site staff parking (subsidised)

On-site gym

Cafes and green spaces

Wellbeing initiatives

Job summary

Westmead Hospital's Brain Injury & Rehabilitation Unit is seeking an Administration Officer Level 2 to deliver efficient administrative support, greet patients, carers and staff, and help ensure smooth day-to-day operations.

You'll coordinate reception, clinic appointments, maintain patient records in the iPM system, organise room and equipment bookings, and collaborate with a multidisciplinary team to provide patient-focused service across inpatient and outpatient services.

Qualifications

• Demonstrated ability to undertake a range of operational and administrative tasks as per requirements of the business.
• Demonstrated organisational skills with proven ability in accuracy, initiative and flexibility.
• Demonstrated understanding of exceptional customer service skills with an ability to maintain confidentiality.
• Demonstrated verbal, written and interpersonal skills, with an ability to communicate with various levels of personal across the organisation.
• Ability to work autonomously whilst also actively participating within a multidisciplinary team.
• Previous experience in a hospital type environment, preferably in a frontline (reception) capacity.

Responsibilities

• Delivering a professional reception service, responding to enquiries and providing assistance to patients, families, visitors and staff.
• Coordinating outpatient clinic appointments, including patient arrivals and departures, appointment scheduling and rescheduling, and maintaining accurate information in iPM.
• Maintaining patient records, managing correspondence and processing documentation in accordance with WSLHD policies and procedures.
• Coordinating room, equipment and motor vehicle bookings, ordering and maintaining supplies, and arranging office equipment repairs when required.
• Providing a broad range of administrative support across inpatient and outpatient services, working collaboratively with colleagues to prioritise competing demands and meet operational deadlines.

Skills

Administration

Customer service

Reception

Communication

Tools

iPM system

Job description

Administration Officer Level 2 - Brain Injury Unit

• Make a meaningful difference supporting patients, carers and clinical teams
• Bring your administration and customer service skills to a specialist rehabilitation service

Join a collaborative team at Westmead Hospital

Deliver exceptional administrative support and patient-focused service in the Brain Injury & Rehabilitation Unit at Westmead Hospital.

Employment Type:Permanent Full Time
Position Classification:Administration Officer Level 2
Remuneration:$69,272.27 - $71,570.21 per annum
Hours Per Week:38
Location: Westmead Hospital

Where you'll be working

Join the Brain Injury & Rehabilitation Unit at Westmead Hospital, part of Western Sydney Local Health District (WSLHD). You'll play an important role in supporting the delivery of specialised patient care, providing a welcoming first point of contact for patients, families, carers and visitors while ensuring the smooth day-to-day operation of the service.

Working alongside a dedicated multidisciplinary team, you'll contribute to a professional, inclusive and supportive environment where effective communication, teamwork and attention to detail make a real difference.

Be part of a specialist brain injury and rehabilitation service.

Work in a patient-focused healthcare environment where your contribution matters.

Collaborate with clinical and administrative colleagues to support quality service delivery.

Engage with patients, families and carers from diverse cultural and linguistic backgrounds.

Build your experience within a large public health service committed to its people and community.

Working with us you will have access to:

An array of public transport options buses/trains and light rail & subsidised onsite staff parking

Wellbeing Initiatives including an On-site gym, cafes, and green spaces

What you'll be doing

As the Administration Officer, you'll provide efficient, responsive and professional administrative support across inpatient and outpatient services. From managing reception and clinic appointments to maintaining accurate patient records, you'll help ensure patients receive a seamless and welcoming experience.

Your responsibilities will include:

Delivering a professional reception service, responding to enquiries and providing assistance to patients, families, visitors and staff.

Coordinating outpatient clinic appointments, including patient arrivals and departures, appointment scheduling and rescheduling, and maintaining accurate information in iPM.

Maintaining patient records, managing correspondence and processing documentation in accordance with WSLHD policies and procedures.

Coordinating room, equipment and motor vehicle bookings, ordering and maintaining supplies, and arranging office equipment repairs when required.

Providing a broad range of administrative support across inpatient and outpatient services, working collaboratively with colleagues to prioritise competing demands and meet operational deadlines.

Selection Criteria:

Demonstrated ability to undertake a range of operational and administrative tasks as per requirements of the business.

Demonstrated organisational skills with proven ability in accuracy, initiative and flexibility.

Demonstrated understanding of exceptional customer service skills with an ability to maintain confidentiality.

Demonstrated verbal, written and interpersonal skills, with an ability to communicate with various levels of personal across the organisation.

Ability to work autonomously whilst also actively participating within a multidisciplinary team.

Previous experience in a hospital type environment, preferably in a frontline (reception) capacity.

If you're an organised and proactive administrator with a strong customer service focus and a genuine commitment to supporting patients and healthcare teams, we'd love to hear from you.

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Whilst this position is open to all applicants, it is targeted for Aboriginal and / or Torres Strait Islander people. Exemption is claimed under Section 21 of the Anti-Discrimination Act 1977, NSW. Aboriginal and / or Torres Strait Islander people are encouraged to apply and greater consideration will be given to suitable Aboriginal / Torres Strait Islander applicants, in order to improve access to employment and career opportunities. If applying as an Australian Aboriginal/Torres Strait Islander, then please include some information about your Aboriginal Australian / Torres Strait Islander identity in the cover letter of your application. If offered an interview, you can expand on this information at the interview itself in response to questions from an Aboriginal panel member.

Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ Aboriginal and/or Torres Strait Islander people are encouraged to apply.

Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: To be eligible for permanent appointment you must hold current Australian work rights (I.E Australian citizen, permanent resident or NZ citizen with a current passport)