Patient Liaison Officer

NSW Health; Sydney; Presencial; AUD 82.000 - 84.000; Jornada completa

Descripción de la vacante

NSW Health's Westmead Hospital seeks a Patient Liaison Officer to assess admissions and determine the appropriate financial classification, ensuring revenue processes are accurate, timely and compliant with NSW Health requirements.

You will support patients, clinical teams and staff across the hospital, provide clear advice on classifications and private health insurance, and contribute to revenue maximisation through on-site training and guidance.

Formación

• Assess admissions and determine financial classifications to ensure revenue processes are accurate, timely and NSW Health compliant.
• Provide clear advice about financial classifications, private health insurance and healthcare costs to patients.
• Use revenue and billing systems to identify opportunities, maintain accurate records and support revenue maximisation.

Responsabilidades

• Assess Emergency Department, planned and direct ward admissions including MVA, DVA, workers compensation, overseas and Defence classifications.
• Interview patients and provide clear advice about financial classifications and costs.
• Manage admission documentation, certificates, fund checks and claims information.
• Provide on-site training and guidance to staff and the PLO team.
• Support changing operational needs across the hospital environment.

Conocimientos

Patient liaison

Financial classification

Customer service

Revenue management

Herramientas

iPM

Descripción del empleo

Drive revenue outcomes through accurate patient financial classification. Work across a fast-paced hospital environment at Westmead. Make a difference through patient-focused service and expert advice.

Manage patient financial classifications, revenue processes and stakeholder support while delivering accurate, compliant service in a busy hospital environment.

Employment Type: PermanentFull Time / Permanent Part Time
Position Classification: Administration Officer Level 5
Remuneration: $82,337.78 - $84,205.25 per annum
Hours Per Week: 38 (Job share may be considered for part time hours)
Location: Westmead Hospital

Where you'll be working

Join the Patient Liaison team at Westmead Hospital, supporting patients, clinical teams and staff across a dynamic healthcare environment. You will combine customer service, financial administration and healthcare revenue expertise to support positive patient and business outcomes.

Work closely with patients, clinical teams, Finance and hospital stakeholders

Support accurate financial classification and revenue management

Provide on-site advice, training and guidance to staff and the PLO team

Work across the hospital environment, responding to changing operational needs

Contribute to a collaborative team committed to quality, compliance and service

What you'll be doing

As a Patient Liaison Officer, you will assess patient admissions and determine the appropriate financial classification while ensuring revenue processes are accurate, timely and compliant with NSW Health requirements.

Assess Emergency Department, planned and direct ward admissions, including MVA, DVA, workers compensation, overseas and Defence Force classifications

Interview patients and provide clear advice about financial classifications, private health insurance and healthcare costs

Manage admission documentation, acute care certificates, fund checks, claims information and iPM updates

Use revenue and billing systems to identify opportunities, maintain accurate records and support revenue maximisation

Provide training, resolve patient and stakeholder enquiries, and contribute to policy and process improvements

Requisition ID: REQ688816
Applications Close: 25 October 2026

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/.

Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.