Patient Liaison Administrator (Grade 1), Finance

Barwon Health; Australia; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Full time or Part time available

5 weeks leave pro rata

Salary packaging

Job summary

Barwon Health in Victoria is seeking a Patient Liaison Administrator (Grade 1) to deliver outstanding customer service to patients, families and stakeholders while supporting private patient revenue management.

You will obtain documentation for billing, ensure accurate and timely inpatient billing, and work with Specialist Consultants, Private Health Insurers, and internal teams to provide a seamless patient experience.

Qualifications

• Demonstrated experience providing exceptional customer service and engaging professionally with diverse patients and families.
• Strong administrative and computer skills, including Microsoft Office applications and professional telephone manner.
• Proactive, collaborative approach with problem-solving abilities and effective teamwork.

Responsibilities

• Deliver compassionate customer service to patients, families and carers through admission, billing and private patient election processes.
• Maintain accurate inpatient billing documentation, patient classification, revenue integrity and policy compliance.
• Build relationships with patients, clinicians, insurers and staff to support private patient services and discharge planning.

Skills

Exceptional customer service

Interpersonal communication

Administrative skills

Team collaboration

Tools

Microsoft Office

Job description

• Join a supportive team where your customer service skills make a real difference for patients and families


• Ongoing training and professional development in a supportive work environment


• Full time or Part time available | 5 weeks leave pro rata | salary packaging

About the role

As a Patient Liaison Administrator (Grade 1), you will play a key role in delivering exceptional customer service to patients, their families, and other stakeholders while supporting the effective management of private patient revenue. In this role, you will engage with patients and their relatives in a professional, compassionate, and respectful manner to obtain the documentation required for billing. You will be responsible for the accurate and timely billing of inpatient accounts and will work collaboratively with Specialist Consultants, Private Health Insurers, Compensable Insurers, and a broad range of internal and external stakeholders to ensure efficient revenue management and a seamless patient experience.

Key Responsibilities

• Deliver exceptional, compassionate customer service by supporting patients, families, and carers with admission, classification, billing, and private patient election processes, ensuring they understand their rights and entitlements


• Coordinate accurate and timely inpatient billing by maintaining high standards of documentation, patient classification, revenue integrity, and compliance with relevant policies and legislative requirements


• Build strong relationships with patients, clinicians, consultants, insurers, and internal stakeholders to support private patient services, discharge planning, and a seamless patient experience

What we’re looking for

• Demonstrated experience providing exceptional customer service, with excellent interpersonal and communication skills and the ability to engage professionally and compassionately with a diverse range of patients, families, and stakeholders


• Strong administrative and computer skills, including proficiency in Microsoft Office applications, excellent telephone manner, attention to detail, and sound numerical skills


• A proactive, collaborative approach to work, with strong problem‑solving abilities, a positive attitude, and the ability to work effectively as part of a team

Position Description

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

Barwon Health staff benefits

• Excellent working conditions and a strong sense of job satisfaction


• A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program


• Extensive professional development opportunities


• Attractive salary packaging benefits


• Living expenses capped at $9,010


• Meals and entertainment capped at $2,650

Diversity and Inclusion

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.

Child Safety

We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards: About Child Safe Standards | Victorian Government (www.vic.gov.au)

Additional information

If you need adjustments to participate in the recruitment process, please contact us at [emailprotected]

All appointments are subject to

• Satisfactory Police Record Check


• Immunisation Status Clearance


• Working with Children Check (if applicable)