Customer Services Officer (Grade 1), Admissions Team

Barwon Health; Geelong; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Salary packaging benefits

Employee wellbeing program

24/7 Employee Assistance Program

Job summary

Barwon Health in Geelong is seeking a Customer Services Officer (Grade 1) to be the first point of contact for patients, families and visitors, ensuring a smooth admission experience.

You will manage admissions and discharges, collect accurate information, assist with billing checks and cost estimates, and liaise with internal teams to maintain high-quality service.

Qualifications

• Strong customer service and communication skills
• Excellent attention to detail and data entry accuracy
• Ability to work in a fast-paced, high-volume environment
• Confident using computer systems and administrative processes
• A team player with a professional and empathetic approach

Responsibilities

• Managing patient admissions, discharges and documentation
• Collecting and recording patient information accurately
• Supporting billing processes including private health insurance checks
• Providing informed financial consent and cost estimates
• Liaising with patients, families and internal teams
• Delivering high-quality customer service in a busy hospital environment

Job description

Customer Services Officer (Grade 1), Admissions Team

In the role of Customer Services Officer (Grade 1), Admissions Team, you will be the first point of contact for patients, families and visitors, ensuring a smooth and supportive admission experience.

Key responsibilities include:

• Managing patient admissions, discharges and documentation
• Collecting and recording patient information accurately
• Supporting billing processes including private health insurance checks
• Providing informed financial consent and cost estimates
• Liaising with patients, families and internal teams
• Delivering high-quality customer service in a busy hospital environment

What we’re looking for

• Strong customer service and communication skills
• Excellent attention to detail and data entry accuracy
• Ability to work in a fast-paced, high-volume environment
• Confident using computer systems and administrative processes
• A team player with a professional and empathetic approach

Position Description

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

Excellent working conditions and a strong sense of job satisfaction

A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program

Attractive salary packaging benefits

Living expenses capped at $9,010

Meals and entertainment capped at $2,650

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.

Child Safety

Additional information

All appointments are subject to:

Satisfactory Police Record Check

Immunisation Status Clearance

Working with Children Check (if applicable)