Customer Services Officer

Barwon Health; Geelong; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Employee Assistance Program

Living expenses cap

Job summary

Barwon Health in Geelong seeks a Customer Services Officer (Grade 1) for the Admissions Team to be the first point of contact for patients, families and visitors. You will ensure a smooth admission experience in a busy hospital, handling admissions, discharges and documentation with care.

Ideal candidates have strong customer service and data entry skills, and can work efficiently in a high-volume setting while using hospital IT systems and maintaining empathy and professionalism.

Qualifications

• Strong customer service and communication skills.
• Excellent attention to detail and data entry accuracy.
• Ability to work in a fast-paced, high-volume environment.
• Confident using computer systems and administrative processes.
• A team player with a professional and empathetic approach.

Responsibilities

• Managing patient admissions, discharges and documentation.
• Collecting and recording patient information accurately.
• Supporting billing processes including private health insurance checks.
• Providing informed financial consent and cost estimates.
• Liaising with patients, families and internal teams.
• Delivering high-quality customer service in a busy hospital environment.

Skills

Customer service

Communication

Attention to detail

IT systems

Tools

Hospital IT systems

Job description

• Be the first point of contact and make a positive difference to patients and families
• Enjoy a varied, fast-paced role supporting quality patient care
• Multiple permanent part-time opportunites in a supportive and collaborative hospital team

About the role

In the role of Customer Services Officer (Grade 1), Admissions Team, you will be the first point of contact for patients, families and visitors, ensuring a smooth and supportive admission experience.

Key responsibilities include:

• Managing patient admissions, discharges and documentation
• Collecting and recording patient information accurately
• Supporting billing processes including private health insurance checks
• Providing informed financial consent and cost estimates
• Liaising with patients, families and internal teams
• Delivering high-quality customer service in a busy hospital environment

What we’re looking for

• Strong customer service and communication skills
• Excellent attention to detail and data entry accuracy
• Ability to work in a fast-paced, high-volume environment
• Confident using computer systems and administrative processes
• A team player with a professional and empathetic approach

Position Description

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

Excellent working conditions and a strong sense of job satisfaction

A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program

Attractive salary packaging benefits

Living expenses capped at $9,010

Meals and entertainment capped at $2,650

Diversity and Inclusion

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.

Child Safety

We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards:About Child Safe Standards | Victorian Government (www.vic.gov.au)

Additional information

If you need adjustments to participate in the recruitment process, please contact us at************@barwonhealth.org.au

All appointments are subject to:

Satisfactory Police Record Check

Immunisation Status Clearance

Working with Children Check (if applicable)