Patient Liaison Administrator

Barwon Health; Geelong; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

5 weeks leave pro rata

Flexible FT/PT options

Job summary

Barwon Health in Geelong is seeking a Patient Liaison Administrator (Grade 1) to deliver outstanding customer service to patients, families and stakeholders while supporting private patient revenue management. You will collect documentation for billing, ensure accurate inpatient accounts, and collaborate with clinicians, insurers and internal teams to provide a seamless patient experience.

This role offers flexible full-time or part-time options, five weeks leave pro rata, and salary packaging

Qualifications

• Proven experience delivering exceptional customer service to diverse patients and stakeholders.
• Strong administrative and computer skills with accurate data handling.
• Able to work collaboratively and resolve problems proactively.

Responsibilities

• Deliver compassionate customer service to patients, families and carers with admission, billing, and private patient election processes.
• Coordinate accurate inpatient billing by maintaining documentation, patient classification, revenue integrity, and compliance with policies.
• Build relationships with patients, clinicians, insurers, and internal stakeholders to support private patient services and discharge planning.

Skills

Customer service

Interpersonal skills

Communication

Microsoft Office

Telephone manner

Attention to detail

Numerical skills

Teamwork

Problem solving

Tools

Microsoft Office Suite

Job description

• Join a supportive team where your customer service skills make a real difference for patients and families
• Ongoing training and professional development in a supportive work environment
• Full time or Part time available |5 weeks leave pro rata | salary packaging

About the role

As a Patient Liaison Administrator (Grade 1), you will play a key role in delivering exceptional customer service to patients, their families, and other stakeholders while supporting the effective management of private patient revenue.

In this role, you will engage with patients and their relatives in a professional, compassionate, and respectful manner to obtain the documentation required for billing. You will be responsible for the accurate and timely billing of inpatient accounts and will work collaboratively with Specialist Consultants, Private Health Insurers, Compensable Insurers, and a broad range of internal and external stakeholders to ensure efficient revenue management and a seamless patient experience.

Key Responsibilities

• Deliver exceptional, compassionate customer service by supporting patients, families, and carers with admission, classification, billing, and private patient election processes, ensuring they understand their rights and entitlements
• Coordinate accurate and timely inpatient billing by maintaining high standards of documentation, patient classification, revenue integrity, and compliance with relevant policies and legislative requirements
• Build strong relationships with patients, clinicians, consultants, insurers, and internal stakeholders to support private patient services, discharge planning, and a seamless patient experience

What we’re looking for

• Demonstrated experience providing exceptional customer service, with excellent interpersonal and communication skills and the ability to engage professionally and compassionately with a diverse range of patients, families, and stakeholders
• Strong administrative and computer skills, including proficiency in Microsoft Office applications, excellent telephone manner, attention to detail, and sound numerical skills
• A proactive, collaborative approach to work, with strong problem-solving abilities, a positive attitude, and the ability to work effectively as part of a team

Position Description

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

Excellent working conditions and a strong sense of job satisfaction

A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program

Attractive salary packaging benefits

Living expenses capped at $9,010

Meals and entertainment capped at $2,650

Diversity and Inclusion

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.

Child Safety

We are strongly committed to the safety and wellbeing of all children and young people.

Additional information

If you need adjustments to participate in the recruitment process, please contact us at************@barwonhealth.org.au

All appointments are subject to:

Satisfactory Police Record Check

Immunisation Status Clearance

Working with Children Check (if applicable)