Patient-Focused Medical Receptionist (Part-Time)

Mounties Group; Freshwater; Vor Ort; AUD 33.000 - 39.000; Teilzeit

Zusammenfassung

Mounties Care Freshwater Health Clinic, part of Mounties Group, is seeking an experienced Medical Receptionist for a permanent part-time position. The role is 2 days per week, 8:30am to 5:00pm, reporting to the Practice Manager.

You will be the first point of contact for patients and will help with scheduling, billing, and Medicare processes. Join a friendly team in Freshwater, NSW, delivering smooth day-to-day operations, supporting clinicians, and ensuring patient confidentiality and a

Qualifikationen

• Previous experience as a Medical Receptionist, preferably within a General Practice setting.
• Exceptional customer service and communication skills, especially with unwell or anxious patients.
• Strong attention to detail and accuracy when managing patient information and billing.
• Excellent organisational and time management skills, with the ability to multitask in a busy environment.
• Familiarity with practice management software and Medicare processes is highly regarded.

Aufgaben

• Welcoming patients and visitors with a warm, professional approach.
• Managing appointments, patient enquiries and telephone calls.
• Coordinating patient check-ins and check-outs and maintaining appointment schedules.
• Processing private billing, Medicare claims and patient payments accurately.
• Supporting MyMedicare registrations and assisting with patient eligibility checks.
• Maintaining accurate patient records and updating information in the system.
• Managing recalls, reminders and medical records requests.
• Scanning, filing and distributing patient documentation and correspondence.
• Supporting doctors and nurses with administrative tasks.
• Maintaining a clean, organised reception and waiting area.
• Ensuring patient confidentiality and compliance with privacy policies.
• Collaborating with clinical and admin teams to deliver a great patient experience.

Kenntnisse

Medical receptionist

Customer service

Attention to detail

Organisational skills

Communication skills

Tools

Best Practice software

HotDoc bookings

Medicare knowledge

Jobbeschreibung

Mounties Care Freshwater Health Clinic, part of Mounties Group, is seeking an experienced Medical Receptionist for a permanent part-time position. The role is 2 days per week, 8:30am to 5:00pm, reporting to the Practice Manager.

You will be the first point of contact for patients and will help with scheduling, billing, and Medicare processes. Join a friendly team in Freshwater, NSW, delivering smooth day-to-day operations, supporting clinicians, and ensuring patient confidentiality and a