Medical Receptionist - Invitation to Health

Mounties Care; Gosford; On-site; AUD 33,000 - 44,000; Part time

Job summary

Mounties Care invites applications for a part-time Medical Receptionist at our GP clinic in Wyoming, NSW. You will be the first point of contact for patients and will handle scheduling, reception duties and inquiries.

The ideal candidate has at least one year of medical receptionist experience, excellent communication skills, and is highly organised. The role requires teamwork and the ability to work independently within a supportive health team.

Qualifications

• At least 1 year experience in a similar medical receptionist role.
• Strong written and verbal communication skills.
• Ability to work well in a team and independently.
• Highly organised with excellent time management.

Responsibilities

• Schedules appointments and maintains patient records and accounts.
• Welcomes patients and visitors in person or on the phone; answers inquiries.
• Optimises clinic flow and treatment room utilisation by effective appointment management.
• Notifies providers of patient arrivals to keep schedules on track.
• Comforts patients by addressing anxieties and answering questions; maintains reception area.
• Maintains patient accounts by collecting, recording and updating information.
• Records and collects patient charges to obtain revenue.
• Manages office inventory and equipment; checks stock and orders supplies.
• Responds to emergencies and assists patients in distress.
• Protects patient confidentiality and privacy of medical information.
• Follows policies and procedures to maintain smooth operations.
• Contributes to team effort by completing related tasks as needed.

Skills

Medical receptionist experience

Excellent communication

Teamwork and independence

Time management

Job description

Medical Receptionist - Invitation to Health

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.

Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.

We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.

THE ROLE

Invitation to Health, part of Mounties Care, has a collaborative team approach that is a core part of our model, with a team of passionate and highly trained doctors and complementary practitioners working closely together.As health care evolves, so do we. This means growing our team of passionate health professionals as we stay focused on our mission.

We are currently searching for an experienced and dedicated Receptionist to join our team on a part-time basis, working 3-4 days per week, at our GP clinic, located in Wyoming, NSW!

Reporting to the Practice Manager, you will be responsible for providing exceptional customer service and be the first point of contact for patient support and enquiry.

HOW YOU'LL SPEND YOUR TIME

Your duties will include, but are not limited to:

• Helps patients by scheduling appointments and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related tasks as needed.

IN YOUR TOOLKIT

To be successful in securing this role, you will ideally possess the following skills and experiences:

• At least one year experience in a similar medical receptionist position
• Excellent written and verbal communication skills
• Ability to work effectively in a team and work independently
• Highly organised and excellent time management skills