Booking Centre Agent

Apex Radiology; Perth; On-site; AUD 55,000 - 65,000; Full time

Job summary

Apex Radiology in Western Australia is seeking a full-time Booking Centre Agent at the O'Connor site to be the first point of contact for patients and referrers. You will play a crucial role in arranging appointments, guiding patients on scan preparation, costs and concessions, and coordinating with clinical teams for smooth service delivery.

The role emphasizes a patient-first approach, clear communication, data accuracy, and the ability to work across multiple booking platforms in a fast-paced

Qualifications

• Strong customer service mindset with patient-first approach.
• Calm, compassionate communicator and solutions-focused.
• Detail-oriented with data entry accuracy.
• Experience with multiple booking systems and digital platforms.
• Medical/administrative experience preferred in radiology.

Responsibilities

• Answering incoming calls with warmth and professionalism.
• Scheduling appointments efficiently and optimising slot use.
• Providing information on scan prep, costs, and concessions.
• Processing referrals and coordinating with clinical teams.
• Collaborating with radiologists, technicians and admins to ensure service.
• Maintaining accurate patient data entry and confidentiality.

Skills

Customer service

Communication

Data entry

Booking systems

Medical admin

Tools

Scheduling software

Job description

ABOUT US

Apex Radiology, established in 1996, is a leading diagnostic imaging provider in Western Australia, supporting both public and private clinics across Bunbury, Mandurah, Busselton, Margaret River and Perth. We offer a full range of services including CT, MRI, X-ray, Ultrasound, Interventional Radiology and Nuclear Medicine. Part of the Integral Diagnostics (IDX Group), one of Australasia’s largest radiology networks with 150+ sites, Apex offers a supportive, forward-thinking environment backed by stability, growth, and a strong focus on patient care and innovation.

About the Opportunity

We’re looking for a full time Booking Centre Agent to join our friendly team at Apex Radiology in O'Connor. As a key member of our team, you’ll be the first point of contact for patients and referrers-playing an essential role in creating a smooth and supportive patient experience. If you’re someone who thrives in a fast-paced environment, has a passion for helping others, and enjoys working in a collaborative team, we’d love to hear from you.

Your Day-to-Day Responsibilities

• Answering incoming calls with warmth and professionalism
• Scheduling appointments efficiently, ensuring optimal use of booking slots
• Providing patients with clear information on scan preparation, costs, and concession eligibility
• Processing patient referrals and coordinating with internal clinical teams
• Working closely with radiologists, technicians, and admin colleagues to ensure excellent service delivery
• Maintaining accuracy in patient data entry and handling confidential information with care

What We’re Looking For

• A strong ‘patient-first’ approach with excellent customer service skills
• Confident communicator who is calm, compassionate, and solutions-focused
• High level of attention to detail, especially in administrative and data entry tasks
• Comfortable using multiple digital platforms and booking systems
• Experience in a medical or allied health administration setting (radiology experience highly regarded)
• Ability to thrive both independently and in a team environment

For You

Competitive Salary: Attractive salary with annual reviews to recognize your contributions.

• Paid Parental Leave: Additional leave to support new parents.
• Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals.
• Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.
• Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms.
• Referral Bonuses: Financial incentives for referring great talent to our team.
• Career Advancement: Opportunities for career growth and succession planning within an innovative company.
• Work-Life Balance: Flexible work options for full-time or part-time roles.
• Community and Social Events: Engage in a supportive workplace with free parking and great social events.

Contact

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.

IDX employs a wide diverse range of professionals across career pathways: Clinical Specialists – Radiologists, Radiographers, Sonographers, Echocardiographers, Nuclear Medicine Technologists; Nursing – Registered Nurse, Enrolled Nurse, Clinical Assistants; Administration – Managers, Supervisors, Receptionists, Booking Centre Agents; Shared Services – People & Culture, Marketing, Risk Management, ICT, Finance.

We know that the success of our business is dependent on our experienced, dedicated, and forward-thinking invaluable team.