Booking Centre Agent

iDx; Fremantle; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive Salary

Paid Parental Leave

Fitness Passport

Employee Discounts

Recognition Programs

Referral Bonuses

Career Advancement

Work-Life Balance

Community Events

Job summary

Apex Radiology in O'Connor, WA is seeking a full-time Booking Centre Agent to be the first point of contact for patients and referrers. You will coordinate appointments, provide clear information on preparation, costs, and concessions, and work closely with radiology staff to ensure a smooth patient journey.

Join a collaborative team in a fast-paced environment with opportunities for career growth, competitive salary reviews, and attractive staff benefits.

Qualifications

• A patient-first approach with excellent customer service skills.
• Calm, compassionate, and solutions-focused communicator.
• High attention to detail in administrative tasks and data entry.
• Comfortable using multiple digital platforms and booking systems.
• Experience in a medical or allied health administration setting; radiology experience is highly regarded.

Responsibilities

• Answer incoming calls with warmth and professionalism.
• Schedule appointments efficiently and manage booking slots.
• Inform patients about scan preparation, costs, and concession eligibility.
• Process patient referrals and coordinate with internal clinical teams.
• Collaborate with radiologists, technicians and admin staff to ensure service excellence.
• Maintain accurate patient data entry and handle confidential information carefully.

Skills

Customer service

Communication

Attention to detail

Medical administration

Digital platforms

Tools

Booking systems

Job description

ABOUT US

Apex Radiology, established in 1996, is a leading diagnostic imaging provider in Western Australia, supporting both public and private clinics across Bunbury, Mandurah, Busselton, Margaret River and Perth. We offer a full range of services including CT, MRI, X-ray, Ultrasound, Interventional Radiology and Nuclear Medicine.

Part of the Integral Diagnostics (IDX Group), one of Australasia’s largest radiology networks with 150+ sites, Apex offers a supportive, forward-thinking environment backed by stability, growth, and a strong focus on patient care and innovation

About the Opportunity

We’re looking for afull time Booking Centre Agent to join our friendly team at Apex Radiology in O’Connor.

As a key member of our team, you’ll be the first point of contact for patients and referrers-playing an essential role in creating a smooth and supportive patient experience. If you’re someone who thrives in a fast-paced environment, has a passion for helping others, and enjoys working in a collaborative team, we’d love to hear from you.

Your Day-to-Day Responsibilities Include:

• Answering incoming calls with warmth and professionalism
• Scheduling appointments efficiently, ensuring optimal use of booking slots
• Providing patients with clear information on scan preparation, costs, and concession eligibility
• Processing patient referrals and coordinating with internal clinical teams
• Working closely with radiologists, technicians, and admin colleagues to ensure excellent service delivery
• Maintaining accuracy in patient data entry and handling confidential information with care

What We’re Looking For

• A strong ‘patient-first’ approach with excellent customer service skills
• Confident communicator who is calm, compassionate, and solutions-focused
• High level of attention to detail, especially in administrative and data entry tasks
• Comfortable using multiple digital platforms and booking systems
• Experience in a medical or allied health administration setting (radiology experience highly regarded)
• Ability to thrive both independently and in a team environment

FOR YOU

• Competitive Salary: Attractive salary with annual reviews to recognize your contributions.
• Paid Parental Leave: Additional leave to support new parents.
• Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals.
• Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.
• Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms.
• Referral Bonuses: Financial incentives for referring great talent to our team.
• Career Advancement: Opportunities for career growth and succession planning within an innovative company.
• Work-Life Balance: Flexible work options for full-time or part-time roles.
• Community and Social Events: Engage in a supportive workplace with free parking and great social events.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

_ Building a healthier world, by delivering the best health outcomes one patient at a time. _