Booking Centre Agent — Patient-First Scheduling & Support

iDx; Fremantle; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive Salary

Paid Parental Leave

Fitness Passport

Employee Discounts

Recognition Programs

Referral Bonuses

Career Advancement

Work-Life Balance

Community Events

Job summary

Apex Radiology in O'Connor, WA is seeking a full-time Booking Centre Agent to be the first point of contact for patients and referrers. You will coordinate appointments, provide clear information on preparation, costs, and concessions, and work closely with radiology staff to ensure a smooth patient journey.

Join a collaborative team in a fast-paced environment with opportunities for career growth, competitive salary reviews, and attractive staff benefits.

Qualifications

• A patient-first approach with excellent customer service skills.
• Calm, compassionate, and solutions-focused communicator.
• High attention to detail in administrative tasks and data entry.
• Comfortable using multiple digital platforms and booking systems.
• Experience in a medical or allied health administration setting; radiology experience is highly regarded.

Responsibilities

• Answer incoming calls with warmth and professionalism.
• Schedule appointments efficiently and manage booking slots.
• Inform patients about scan preparation, costs, and concession eligibility.
• Process patient referrals and coordinate with internal clinical teams.
• Collaborate with radiologists, technicians and admin staff to ensure service excellence.
• Maintain accurate patient data entry and handle confidential information carefully.

Skills

Customer service

Communication

Attention to detail

Medical administration

Digital platforms

Tools

Booking systems

Job description

Apex Radiology in O'Connor, WA is seeking a full-time Booking Centre Agent to be the first point of contact for patients and referrers. You will coordinate appointments, provide clear information on preparation, costs, and concessions, and work closely with radiology staff to ensure a smooth patient journey.

Join a collaborative team in a fast-paced environment with opportunities for career growth, competitive salary reviews, and attractive staff benefits.